Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amina Tamrakar

Erie,CO

Summary

Adept at Tier 1 IT support and patient care, I bring a unique blend of empathy, stress tolerance, and technical expertise from roles at CTG and Dignity Care Home. Excelled in customer service, handling significant cash transactions, and mentoring teams to meet corporate targets efficiently.

Overview

15
15
years of professional experience

Work History

Help Desk Agent

CTG
02.2019 - Current
  • Provided Tier 1 IT support to customers , understanding and providing customer service using tools, Knowledge base resources and able to work independently and team.

CNA

Dignity Care Home
05.2011 - 09.2021
  • Assisted patients with daily living activities, promoting independence and dignity.

Test Scorer

Measured Progress
06.2010 - 02.2017

Duties included scoring test for various grades strictly following measured progress adapted technique.

Customer Service Representative

Corner Store Valero
08.2009 - 11.2012

Duties included providing all types of customer service. Responsible for counting and average of three thousand dollars in cash register per shift and maintaining corporate targe of 3 minutes per customer.

Education

Bachelor of Accountancy - Accounting

Metropolitan State College of Denver
Denver, CO
12-2009

Skills

  • Empathy and patience
  • Training and mentoring
  • Ticketing system expertise
  • Stress tolerance

Timeline

Help Desk Agent

CTG
02.2019 - Current

CNA

Dignity Care Home
05.2011 - 09.2021

Test Scorer

Measured Progress
06.2010 - 02.2017

Customer Service Representative

Corner Store Valero
08.2009 - 11.2012

Bachelor of Accountancy - Accounting

Metropolitan State College of Denver
Amina Tamrakar