Amina Yahya
Indian Head,United States
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
16
16
years of professional experience
Work History
Operations Housekeeper Aide
Gaylord National Convention Center
National Harbor
12.2022 - Current
- Responded quickly to emergency situations involving spills or accidents, following proper safety guidelines to protect both guests and employees.
- Participated in regular staff meetings focused on continuous improvement of housekeeping operations.
- Handled special requests from guests professionally, providing personalized service that exceeded expectations.
- Increased overall cleanliness ratings through diligent attention to detail and thorough cleaning practices.
- Assisted in training new staff members on proper cleaning techniques and safety protocols, ensuring consistent service quality.
Bar Team Member
Caesars Sportsbook
Washington, DC
07.2021 - 09.2022
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Coordinated with kitchen staff on food orders from bar patrons, ensuring timely delivery without compromising drink preparation duties.
- Boosted sales through upselling techniques and knowledgeable recommendations of drink specials and promotions.
- Implemented proper cash handling procedures to minimize discrepancies in the register at the end of shifts.
Server/ Bartender
Gaylord National Convention Center
Oxon Hill, MD
01.2009 - 02.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Education
Undergrad - General Studies
Southern Maryland Community College
La Plata, MDNo Degree - Certified Basic Life Support /first Aid
Red Cross
Alexandria VaHigh School Diploma -
Pimmit Hills
Falls Church, VA06.2006
Skills
- Customer Service
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Exceptional customer service
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
Timeline
Operations Housekeeper Aide
Gaylord National Convention Center
12.2022 - Current
Bar Team Member
Caesars Sportsbook
07.2021 - 09.2022
Server/ Bartender
Gaylord National Convention Center
01.2009 - 02.2020
Undergrad - General Studies
Southern Maryland Community College
No Degree - Certified Basic Life Support /first Aid
Red Cross
High School Diploma -
Pimmit Hills