Annfernett Batson
Brooklyn,NY
Summary
Driven and meticulous housekeeper with a proven track record at Quality Inn, where I enhanced room sanitation and guest satisfaction through expert cleaning and organization. Skilled in teamwork and deep cleaning expertise, I effectively collaborated with staff to boost efficiency by 30%. Passionate about delivering exceptional customer service in fast-paced hospitality environments.
Overview
5
5
years of professional experience
Work History
Housekeeper Aide
NYC Health and Hospitals Queens
Queens, NY
08.2023 - Current
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
Cabin Cleaner
Airways Cleaning
Queens, NY
07.2021 - 11.2023
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
Housekeeper
Quality Inn
Manhattan, NY
07.2019 - 05.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma - Accounting And Finance
Abraham Lincoln High School
Brooklyn, NY07.2018
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Hospitality background
- Dusting furniture
- Customer service-focused
- Deep cleaning expertise
- Customer-Oriented
- Vacuuming
- Vacuuming and sweeping
- Mopping and sweeping
- Bathroom cleaning
- Cleaning bathrooms
- Bed making proficiency
- Kitchen Cleaning
- Residential Cleaning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Timeline
Housekeeper Aide
NYC Health and Hospitals Queens
08.2023 - Current
Cabin Cleaner
Airways Cleaning
07.2021 - 11.2023
Housekeeper
Quality Inn
07.2019 - 05.2020
High School Diploma - Accounting And Finance
Abraham Lincoln High School