AMINAH LEIGH MUBARAK
Tallahassee,FL
Summary
Personable customer-service professional with experience supporting customers in fast-paced, public-facing retail environments, handling POS transactions, answering questions, and maintaining organized, customer-ready spaces. Recognized for strong communication, reliability, teamwork, and a genuine willingness to help others. Lifelong reader with a passion for books and creating positive experiences that help customers find what they are looking for. Eager to bring a strong customer-service background and enthusiasm for reading to the Barnes & Noble bookselling team.
Overview
4
4
years of professional experience
Work History
Senior Spa Associate
Hand & Stone Massage and Facial Spa
Gainesville, FL
08.2023 - 07.2026
- Earned promotion from Spa Associate to Senior Spa Associate based on demonstrated performance, professionalism, customer relations, and leadership.
- Supported high-volume front-office operations serving approximately 70-100+ clients daily, coordinating check-ins/outs, appointments, customer records, and scheduling systems.
- Managed customer communication in person, by email, and through 20-30 daily phone calls, ensuring accurate information and prompt assistance.
- Resolved and de-escalated customer concerns while applying company policies; collaborated with management to streamline workflow and improve customer communication consistency.
- Guided and supported approximately 12 junior associates on policies, procedures, and customer service, which enhanced team effectiveness.
- Processed POS transactions and performed opening/closing register reconciliation, verifying balances against daily sales reports and identifying discrepancies to ensure accurate financial records.
Store Clerk
Harn Museum of Art
Gainesville, FL
09.2022 - 08.2023
- Executed sales transactions using point-of-sale registers, ensuring accuracy and efficiency.
- Supported guests in selecting and purchasing merchandise, while contributing to a positive visit.
- Refilled retail shelves and displays with seasonal art items to maintain a well-organized store.
- Resolved visitor questions and concerns with professional communication and attention to detail, ensuring compliance with established policies and procedures.
- Assisted diverse visitors in a public-facing University of Florida environment, processing transactions and organizing records, materials, merchandise, and work areas to ensure efficient operations.
Education
Associate of Arts - Criminology
Tallahassee State College
Tallahassee, FL10-2026
International Baccalaureate Diploma Program Graduate -
James S. Rickards High School
Tallahassee, FL01-2021
Coursework toward dual degrees - Criminology & Psychology, minor in Social Justice Policy
University of Florida - College of Liberal Arts And Sciences
Gainesville, FLSkills
- Customer Service & Guest Engagement
- Retail Sales & Cash Register/POS Operation
- Reader Engagement & Book Recommendations
- Merchandising & Visual Presentation
- Verbal & Written Communication
- Customer Relationship Building
- Teamwork & Collaboration
- Problem-Solving & Conflict Resolution
- Quick Learner & Adaptable
- Flexibility in Fast-Paced Environments
- Loss Prevention & Policy Compliance
- High-Volume Customer Support
LEADERSHIP & COMMUNITY ENGAGEMENT
- UF Dance Marathon, Marathon Relations Captain, 2023, 2025, Mentored student leaders at East Ridge and The Villages high schools in organizing Mini Marathons, contributing to $24,000+ collectively raised for pediatric care and research.
- Rickards Dance Marathon, Executive Director, 2020, 2021, Led a 7-member executive board, coordinated with administration and 100+ student participants, and directed a six-hour Mini Marathon raising $18,000+ for Children's Miracle Network and UF Health Shands Children's Hospital.
- UF Dance Marathon Emerging Leader, 2022, 2023, Additional Leadership: UF Dance Marathon Emerging Leader (2022-2023); UF CHAARG Treasurer (2022-2023); Rickards Student Government Vice President (2019-2020); 4-H District 3 Parliamentarian (2019-2020); 4-H Camp Counselor, four summers.
- Pre-Law & Community, Pre-Law & Community: First Generation Lawyers; Minority Pre-Legal Society; Black Women Leaders in Law; Pets Ad Litem, Inc.; GRACE Mission; Leon Fruit & Nut Exchange/4-H gleaning.
Timeline
Senior Spa Associate
Hand & Stone Massage and Facial Spa
08.2023 - 07.2026
Store Clerk
Harn Museum of Art
09.2022 - 08.2023
Associate of Arts - Criminology
Tallahassee State College
International Baccalaureate Diploma Program Graduate -
James S. Rickards High School
Coursework toward dual degrees - Criminology & Psychology, minor in Social Justice Policy
University of Florida - College of Liberal Arts And Sciences