MYA CIMORELLI
Hyde Park
Summary
Dynamic individual with hands-on experience in sales & Customer service and talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
Work History
Senior Spa Associate
Hand & Stone Massage & Facial Spa
07.2025 - Current
- Promoted to Senior Lead Spa Associate (Oct 2025) for strong communication, clarity, and reliability.
- Lead front-desk communication, ensuring accurate and professional interactions with clients and staff.
- Maintain organized scheduling systems, demonstrating strong attention to detail and time management skills.
- Document client preferences and provide clear written notes for cross-team use — supporting consistent and accurate messaging.
- Resolve concerns with professionalism, reinforcing conflict-resolution and audience engagement skills.
Lead Server & Bartender
Valcour Brewing Co.
08.2023 - 05.2025
- Developed and maintained relationships with customers, encouraging loyalty through personalized service and attention to detail.
- Led a team of servers and bartenders to deliver exceptional guest experiences through effective communication and collaboration.
- Utilized conflict resolution skills to address customer complaints promptly, enhancing satisfaction and retention rates.
Host
La Puerta Azul
06.2022 - 01.2024
- Managed high-volume guest communication via phone, in-person interactions, and digital systems.
- Delivered messaging clearly and professionally, adjusting tone to different audiences.
- Organized scheduling, reservations, and workflows, demonstrating accuracy and multitasking ability.
- Supported team communication to ensure smooth operations and consistent service.
Education
Bachelor of Arts - Communication Studies
SUNY Plattsburgh
Plattsburgh, NY05.2025
High School - undefined
FDR High School
Hyde Park, NY06.2021
Skills
- Customer service
- Problem resolution
- Relationship building
- Complaint resolution
- Follow-up skills
- Scheduling
- Sales expertise
Timeline
Senior Spa Associate
Hand & Stone Massage & Facial Spa
07.2025 - Current
Lead Server & Bartender
Valcour Brewing Co.
08.2023 - 05.2025
Host
La Puerta Azul
06.2022 - 01.2024
High School - undefined
FDR High School
Bachelor of Arts - Communication Studies
SUNY Plattsburgh