Aminah McDonald
Cleveland,TX
Summary
Dynamic professional with experience at DHL Express, excelling in customer engagement and complaint resolution. Proven ability to enhance shipment tracking and order processing efficiency. Skilled in inventory management and data security, consistently delivering high-quality service and fostering positive customer experiences. Committed to achieving operational excellence and maintaining confidentiality.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
WFH-Datavant
Houston, TX
06.2024 - 07.2025
- Entered data efficiently into company databases and information systems.
- Reviewed documents for accuracy and completeness before data entry.
- Managed electronic files, ensuring easy retrieval of important documents.
- Collaborated with team members to streamline data processing workflows.
- Conducted regular audits to identify and correct data discrepancies.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Maintained confidentiality of sensitive information entered into the system.
- Verified accuracy and completeness of data entry into the database system.
Customer Service Representative
DHL Express
Houston, TX
01.2023 - 05.2024
- Assisted customers with tracking shipments and resolving delivery issues.
- Managed customer inquiries through phone, email, and live chat platforms.
- Processed orders and coordinated logistics for timely deliveries.
- Provided product information and support to enhance customer satisfaction.
- Handled complaints professionally, ensuring a positive customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
Warehouse Worker
Amazon
Houston, Texas
06.2021 - 12.2022
- Inspected finished items for quality and ensured compliance with standards.
- Sorted and organized inventory to maintain optimal storage conditions.
- Conducted regular inventory checks to ensure stock accuracy and availability.
- Utilized handheld scanners for tracking product movement and inventory levels.
- Collaborated with team members to meet daily shipping deadlines effectively.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded delivery trucks while following safety protocols.
Education
Some College (No Degree) -
Davis High School
Houston, Texas07.2025
Skills
- Order processing
- Shipment tracking
- Complaint resolution
- Inventory management
- Product knowledge
- Customer engagement
- Critical thinking
- Shipping procedures
- Data security
Timeline
Data Entry Clerk
WFH-Datavant
06.2024 - 07.2025
Customer Service Representative
DHL Express
01.2023 - 05.2024
Warehouse Worker
Amazon
06.2021 - 12.2022
Some College (No Degree) -
Davis High School