Aminah McKay
New York,NY
Summary
Known for cultivating and building productive relationships, resolving complex issues and winning customer loyalty through exemplary customer service skills.
Overview
5
5
years of professional experience
Work History
Executive Assistant
SUNY Global
New York, NY
01.2024 - Current
- Streamlines executive communication by managing emails, phone calls, and scheduling appointments.
- Enhances productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintains confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improves office efficiency by implementing new filing systems and document management processes.
- Collaborates on special projects to improve overall business operations within the organization efficiently.
Operations Associate
Success Academy Charter Schools
New York
08.2020 - 01.2024
- Responsible for the day-to-day functions of the Main Office: answering emails, collecting & managing documentation, scheduled appointments for leadership, prioritizing scholar needs, and answering the phone.
- Manage and execute all logistical matters such as school finance, onboarding new hires, school events, staff events, parent council meetings, student recruitment, student enrollment, purchasing for students and staff, ensuring scholar safety, and implementing school based systems.
- Work in tandem with school leadership to proactively manage and resolve obstacles at school level.
- Build, maintain and leverage building partner relationships to develop efficient and effective strategies and systems and lead all non-instructional school functions.
- Manage school's Parent Council Committee which focuses on creating stronger relationships and implementing positive change for over 60 staff members and 400+ families.
Administrative Assistant
Precise Staffing, Midtown Dental Excellence/Broadw
New York
09.2019 - 03.2020
- Greeted, checked in patients, scheduled office meetings and patients’ appointments for staff according to office protocol.
- Verified and updated over 100+ patient insurance plans and personal information as needed.
- Documented & handled all dentist claims with insurance companies and ensuring patients utilize their full coverage.
- Built and maintained excellent patients’ relationships through timely response to inquiries while going above and beyond to accommodate unusual requests.
- Process all patient changes accurately while maintaining confidentiality.
Education
Bachelor of Arts - Urban Planning + English
SUNY At Albany
Albany, NY05.2019
Skills
- Safety Policies
- Office Administration
- Microsoft 365/ Google Suite
- Operational Systems
- Community Service
- Data Entry
- Customer Support
- Interpersonal Skills
- Partnership Building
- Event Planning
- Process Improvement
- Project Management
- Logistics/ Operations Coordination
- Scheduling
Timeline
Executive Assistant
SUNY Global
01.2024 - Current
Operations Associate
Success Academy Charter Schools
08.2020 - 01.2024
Administrative Assistant
Precise Staffing, Midtown Dental Excellence/Broadw
09.2019 - 03.2020
Bachelor of Arts - Urban Planning + English
SUNY At Albany