Aminat Babalola
Houston,TX
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Unpause Global Services
Houston, TX
12.2023 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier
Cafe Abuja
Houston, TX
01.2018 - 07.2022
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Education
Bachelor of Science - Biochemistry
Babcock University
Nigeria03-2011
Skills
Enthusiastic and customer focused entry level Customer Service Representative with strong communication and problem solving skills Proven ability to handle customer inquiries, provide exceptional service and resolve issues efficiently Adept at managing multiple tasks in a fast paced environment while maintaining a positive and professional demeanor
Timeline
Customer Service Representative
Unpause Global Services
12.2023 - Current
Cashier
Cafe Abuja
01.2018 - 07.2022
Bachelor of Science - Biochemistry
Babcock University