Nikita O'Neal
Gainesville,GA
Summary
Adaptable, detail-oriented professional with extensive experience in customer service, administrative support, and freelance work. Skilled in managing sensitive data, client communications, and operational tasks. Open to new challenges and excited to contribute to any role that values efficiency, customer satisfaction, and continuous improvement.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
ProCare Rx
11.2019 - Current
- Handle sensitive data and ensure the accuracy of customer records in a fast-paced environment.
- Provide high-quality phone support, resolving customer issues and inquiries.
- Collaborate with internal teams to improve service efficiency and maintain compliance with company policies.
Freelance Artist
Self-Employed | Remote
01.2012 - Current
- Create custom artwork, specializing in mascots and cosplay for a diverse clientele.
- Manage client communication and ensure timely delivery of high-quality projects.
- Execute marketing strategies to attract and retain clients via social media platforms.
Receptionist
Every Woman Works Inc.
08.2006 - 04.2019
- Greeted visitors and answered multi-line phone systems, directing calls and taking messages.
- Assisted with event planning, payroll processing, and handling donations.
- Maintained inventory of supplies and donations to ensure smooth operations.
- Managed office files, maintained a clean and organized workspace, and handled administrative tasks.
- Provided customer support and coordinated scheduling for appointments.
Cashier Team Lead
Wendy’s (Saren Restaurants, Inc.)
09.2012 - 02.2014
- Opened and closed the restaurant, ensuring smooth daily operations.
- Welcomed guests and processed cash, check, and credit transactions with accuracy.
Education
High School Diploma -
Centennial High School
Roswell, GA05-2010
Skills
- Excellent Communication Skills (8 years): Proven ability to handle customer inquiries and resolve issues efficiently
- Customer Service/Support (8 years): Strong background in client relations, problem-solving, and phone etiquette in fast-paced environments
- CSR Experience (4 years): Proficient in addressing customer concerns and maintaining service excellence
- ICD-10 & Medical Terminology: Familiarity with medical coding and terminology to handle sensitive healthcare-related information
- Medical Records & HIPAA Compliance: Experience managing confidential patient records and ensuring compliance with HIPAA standards
- Insurance Verification: Skilled in verifying insurance coverage and assisting patients with claims
- Clerical & Administrative Skills: Experienced in office management, filing, scheduling, and front desk operations
- Microsoft Office (4 years): Proficient in Word, Excel, and PowerPoint for various administrative tasks
- Excel & PowerPoint (4 years): Used for data analysis and presentation of insights
- Call Center & Cold Calling (4 years): Adept at customer outreach and telemarketing, maintaining professionalism
- EMR Systems: Experience in navigating electronic medical record systems for scheduling and data entry
- Flexibility & Adaptability: Quick learner, able to thrive in dynamic, client-focused environments
- Problem-solving & Analysis: Effective in analyzing issues and implementing solutions to improve service efficiency
- Time Management & Reliability: Ability to manage workloads and meet deadlines consistently
- Cash Handling & Basic Math: Experience in managing transactions accurately
- Self-starter & Teamwork: Strong initiative with a collaborative mindset to contribute to team goals
- Critical Thinker
- Active Listener
- Problem-solving abilities
Timeline
Customer Service Representative
ProCare Rx
11.2019 - Current
Cashier Team Lead
Wendy’s (Saren Restaurants, Inc.)
09.2012 - 02.2014
Freelance Artist
Self-Employed | Remote
01.2012 - Current
Receptionist
Every Woman Works Inc.
08.2006 - 04.2019
High School Diploma -
Centennial High School
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