Aminata Bao
7503 Pin Oak Dr, Humble,Texas
Summary
Ambitious team player eager to contribute time management, organized with attention to detail, and exemplary task execution. Able to contribute in problem solving, while maintaining patience, a calm and professional attitude. Technologically savvy and motivated to work with others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Airport Terminal Services Inc
, TX
10.2022 - Current
- Understanding contract requirements and customer expectations.
- Provided leadership and an oversight of a work area and front-line employees in an operational environment
- Served as a point of escalation for issues or activities that the customer encounters and expedites resolutions.
- Determined and maintained the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
- While understanding the work requirements, planned and organized the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.
- Directed and managed employees and equipment to efficiently complete the tasks within established company standards.
- Provided employee counseling and discipline as needed.
- Maintained full presence during flight operations to ensure for on time performance/revenue collection.
- Coached staff on strategies to enhance performance and improve customer relations.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
Guest Service Agent
Total Airport Services Inc.
Houston
06.2021 - 10.2022
- Approach customers to guide/assist them with ticketing and baggage check-in
- Identified needs of customers promptly and efficiently.
- Provide great customer service during ticketing process: selling and/or printing
- Verify that customers have the proper documentation required for travel
- Ensure that customers' bags are properly tagged, and that baggage gets transferred from scales to belts
- Perform proper preparation for boarding and deplaning the aircraft
- Operate jet bridges to ensure proper and safe aircraft reception, also safely opening and closing aircraft doors
- Make appropriate gate announcements, conveyed in a professional and positive tone
- Assist passengers with inquiries about flights, gate directions, and all travel information needed.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Communicated effectively with other departments to ensure the best customer experience possible.
Child Care Provider
Family and Friends
Humble, TX
06.2017 - 07.2020
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Supervise and assist with homework
- Demonstrated patience when dealing with challenging behaviors from young children
- Developed positive relationships with parents and guardians of the children in care.
- Providing a safe environment for children to explore their curiosity and creativity.
Sanitation Worker
Dee's African Hair Braiding
Humble, TX
12.2015 - 07.2020
- Sanitized surfaces, equipment and components
- Maintained carpets with regular steam cleaning and shampooing
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention
- Washed down facility walls, floors and doors regularly
- Collected, sorted and disposed of garbage and recycling from production work areas
- Kept environment organized and welcoming.
Education
Bachelor of Science - Nursing
Houston Baptist University
Houston, TXHigh School Diploma, International Baccalaureate Program -
Humble High School
Bachelor of Science - Nursing
Galen College of Nursing
Houston, TXSkills
- Communication
- Resourceful/Analytical
- Microsoft Word/Proficient in Excel
- Detail-Oriented/Organization
- Handling Escalations
- Team Building and Leadership
Certification
- Ground Security Coordinator (GSC Certified)
- Complaint Resolution Official (CRO Certified)/ Disability Focused
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Wolof
Native/ Bilingual
Spanish
Full Professional
Timeline
Customer Service Supervisor
Airport Terminal Services Inc
10.2022 - Current
Guest Service Agent
Total Airport Services Inc.
06.2021 - 10.2022
Child Care Provider
Family and Friends
06.2017 - 07.2020
Sanitation Worker
Dee's African Hair Braiding
12.2015 - 07.2020
Bachelor of Science - Nursing
Houston Baptist University
High School Diploma, International Baccalaureate Program -
Humble High School
Bachelor of Science - Nursing
Galen College of Nursing
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