Amineh Vavi
McKinney,TX
Summary
Proven Quality Specialist with a robust background in enhancing QA procedures and spearheading continuous improvement initiatives at CVS Healthcare. Expert in documentation control and calibration management, I excel in driving customer satisfaction through meticulous attention to detail and preventive actions. My proactive approach has significantly contributed to streamlining processes and elevating quality standards.
Overview
15
15
years of professional experience
Work History
Quality Specialist
CVS Healthcare
Richardson, TX
10.2016 - Current
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Utilized root cause analysis techniques to identify and rectify quality-related problems.
- Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
- Outlined remediation plans to standardize results to meet compliance regulations.
Prior Authorization Specialist
UnitedHealthcare
Oklahoma City, OK
10.2011 - 01.2013
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Coordinated with pharmacy staff to ensure medications requiring prior authorization are processed correctly.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Notified ordering providers of denied authorizations.
Pharmacy Technician
Fred Meyer Pharmacy
Monroe, WA
10.2009 - 06.2011
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Prepared and processed medical insurance claim forms and records.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Education
Some College (No Degree) - Pharmacy Technician
Everest College
Everett, WABachelor of Science - Biomedical Sciences
Arizona State University
Tempe, AZSkills
- Customer satisfaction
- Preventive actions
- Documentation control
- Calibration management
Languages
English
Professional
farsi
Professional
Kurdish
Professional
Turkish
Professional
Timeline
Quality Specialist
CVS Healthcare
10.2016 - Current
Prior Authorization Specialist
UnitedHealthcare
10.2011 - 01.2013
Pharmacy Technician
Fred Meyer Pharmacy
10.2009 - 06.2011
Some College (No Degree) - Pharmacy Technician
Everest College
Bachelor of Science - Biomedical Sciences
Arizona State University