Aminta L Banks
Savannah
Overview
27
27
years of professional experience
Work History
Claims Adjustment Specialist
Kaiser Permanente
05.2017 - 04.2022
- Research previously processed claims at the request of various customers to determine correctness of original processing
- Make corrections by reprocessing if appropriate
- Communicate the outcome of the claim analysis to all parties
- Initiate payment audits when research indicates issue impacts multiple claims
- Provide information to Leadership as opportunity for quality improvement as identified
- Assist with provider education relating to billing issues
Membership Rep V - Small Business Group /Health Plan Administration
Kaiser Permanente
10.2014 - 05.2017
- Data Entry - Enroll, Reinstate, Term Medical and Dental Coverage
- Support Customer Service
- Processing incoming Files, BancTec
- Heavy phone usage - callback, Urgent enrollment, Reprint Bills, Correspondence
- Reconciliation - balance incoming payments
Membership Acct Rep V - Quality and Controls Cash Desk
Kaiser Permanente
10.2012 - 10.2014
- Maintain access database regarding return mail and claims data
- Familiar with CPT and ICD-9 coding
- Create daily Excel spreadsheet reporting
- Retrieve messages from Sick-line and send out report to upper Management
- Completes administrative task, typing, answering phone, calling Consumers for updated address information
Membership Acct Rep V - Training - Individual and Family Accounts
Kaiser Permanente
10.2011 - 10.2012
- Reinstate Terminate Coverage, Cancel Active Coverage, Terminate Coverage
- Support Customer Service
- Clerical duties - typing, faxing, phone coverage, recreate billing statements
Temp Agent - Membership
Pace Staffing
05.2011 - 10.2011
Billing Representative
Federal Reserve Bank
02.2004 - 09.2008
- Investigated incorrect billings due to charges or credits on customers' accounts and prepared written instructions for correction
- Kept accounting records and compiled information requested by customers and others pertaining to customer's accounts
- Perform a variety of general clerical duties, including telephone reception, mail distribution, and other routine functions
Office Clerk
Federal Reserve Bank
03.1996 - 02.2004
- Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries
- Operate desktop computer to compose and edit correspondence and memoranda from verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings
Mail Room Clerk
Federal Reserve Bank
11.1994 - 02.1996
- Stacked bundles of boxes for shipment
- Lifted more than 40 lbs
- Trained 10 new employees per month
- Provide estimated delivery date to customer based on delivery schedules
- Sorted all incoming US mail, processed all outgoing US mail, Processed all outgoing UPS, FED-EX, and any other overnight delivery service
Education
Certificate - Computer Based Accounting
Seattle Vocational Institute
Seattle, WAdiploma -
Rainier Beach High School
06.1992
Skills
- Analytical skills
- Team player
- Customer service
- Decision-making skills
- Initiative
- Problem resolution
- Attention to detail
- Organizational skills
- Communication skills
- Ability to meet deadlines
- Ability to prioritize work
Timeline
Claims Adjustment Specialist
Kaiser Permanente
05.2017 - 04.2022
Membership Rep V - Small Business Group /Health Plan Administration
Kaiser Permanente
10.2014 - 05.2017
Membership Acct Rep V - Quality and Controls Cash Desk
Kaiser Permanente
10.2012 - 10.2014
Membership Acct Rep V - Training - Individual and Family Accounts
Kaiser Permanente
10.2011 - 10.2012
Temp Agent - Membership
Pace Staffing
05.2011 - 10.2011
Billing Representative
Federal Reserve Bank
02.2004 - 09.2008
Office Clerk
Federal Reserve Bank
03.1996 - 02.2004
Mail Room Clerk
Federal Reserve Bank
11.1994 - 02.1996
diploma -
Rainier Beach High School
Certificate - Computer Based Accounting
Seattle Vocational Institute
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