Amir Ashori
Houston,TX
Summary
Engineering student with a passion for problem solving & technical adaptation. Innovative in leveraging extensive knowledge of products and services as well as creating solutions. Highly adept at training, managing, coaching and implementing technical solutions. Furthering comprehensive knowledge through the attendance of seminars and training courses.
Overview
6
6
years of professional experience
Work History
Sales Engineer
Bestbuy
Houston, TX
07.2020 - 08.2023
- Managed all IT infrastructure within Electronics group
- Increased sales efficiency by 25% within sales group using lean six sigma tactics,
- Evaluated purchase requirements and collaborated with IT department to determine customer needs
- Programmed internal design schematic to increase efficiency within store layout.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Reviewed customer inquiries to understand project scope while while cross collaborating across various groups.
Supervisor
Bestbuy
Houston, TX
07.2019 - 06.2020
- Monitored employee metrics and implemented a training schedule to improve employee time management and increase productivity by 15%.
- Maintained collaborative environment to increase communication and performance and organize workflows
- Increased customer service level agreements to a Net Promoter Score of 97%
- Managed 12 employees across the department overseeing mentoring to increase performance evaluations and promotions.
- Developed a standard operating procedure and achieved a 99% compliance rate in adherence to company policies, objectives, and communication goals.
- Provided on-call support to assist team members with trouble-shooting and technical support
Manager
Bahama Bucks
Houston, TX
05.2017 - 06.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Mechanical Engineering Technology
University of Houston
Houston, TX05.2025
Skills
- Account Reconciliation
- MCSD certification
- Lead Generation
- Product and Service Knowledge
- Technical Solutions Development
- Sales and Marketing
- Time Management
- Client Relationships
- Project Planning
- Team Leadership
- Intro to programming (C)
Languages
Persian
Native or Bilingual
Timeline
Sales Engineer
Bestbuy
07.2020 - 08.2023
Supervisor
Bestbuy
07.2019 - 06.2020
Manager
Bahama Bucks
05.2017 - 06.2018
No Degree - Mechanical Engineering Technology
University of Houston