Aaron Hobbs-Morrison
Rochester,New York
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
Work History
Receptionist/Cashier
Monroe County Probation
Rochester, NY
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Team Leader
Target
Irondequoit, NY
05.2022 - 09.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Gained extensive knowledge in data entry, analysis and reporting.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Sorted and distributed store mail and recorded incoming shipments for corporate records.
Team Leader
Starbucks
Henrietta, NY
05.2018 - 12.2020
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Reduced waste by implementing inventory control measures and properly storing perishable goods.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Sales Associate
Target
Henrietta, NY
03.2013 - 05.2018
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Incomplete - Liberal Arts And General Studies
Monroe Community College
Rochester, NYHigh School Diploma -
Joseph C Wilson Magnet High School
Rochester, NY06.2014
Skills
- Team motivation
- Team Supervision
- Safety processes and procedures
- Complex Problem-Solving
- Audit reporting
- Cash Handling
- Process Improvement
- Complaint resolution
Timeline
Receptionist/Cashier
Monroe County Probation
04.2024 - Current
Team Leader
Target
05.2022 - 09.2023
Team Leader
Starbucks
05.2018 - 12.2020
Sales Associate
Target
03.2013 - 05.2018
Incomplete - Liberal Arts And General Studies
Monroe Community College
High School Diploma -
Joseph C Wilson Magnet High School