Amir Malone
Ft. Pierce,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Wanting to apply more discipline and skills to an environment well suited for development and growth. Always looking to learn and willing to apply self to achieve goals.
Overview
5
5
years of professional experience
Work History
Customer Service Associate/Ring Team Member
Amazon
11.2022 - 11.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Service Rep
Teleperformance USA
11.2021 - 03.2022
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Explained benefits, features and recommendations to maximize client retention.
Line cook/Prep/Dish
Gators Dockside
10.2020 - 07.2021
- Kept stations stocked and ready for use to maximize productivity.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Navy Seaman [E-3]
Naval Training Command
01.2020 - 03.2020
- Displayed leadership in accomplishing assignments and learning new skills.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Maintained accurate, updated files on military personnel in battalion.
- Maintained orderly, clean and fully repaired personal equipment
- Improved behavior by enforcing consistent rules and implementing disciplinary measures.
- Managed unit documentation according to strict [Navy] standards.
Customer Service Rep
NOL Call Services LLC
09.2019 - 01.2020
- Taking inbound and outbound calls, and providing services and assistance to applicants/customers with loan applications and financing.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Helped clients navigate online systems within established frameworks to obtain services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Crew Member/Shift Leader
Dairy Queen
03.2019 - 07.2019
- Wiped down tables and equipment, swept and refilled stock
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Packed fast food products in approved containers, cups and bags
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
High school Diploma/GED in Science and Technological study -
Fort Pierce Westwood Highschool
Fort Pierce, FL05.2019
Skills
- Upheld high standards of productivity and quality in operations
- Organized and restocked supplies to support operations and team productivity
- Restocked supplies, removed trash and cleaned areas
- Answered customer questions and took orders
- Prepared products by adding tags and readying pallets for restocking
- Efficient Leader, Self-disciplined and driven by success, tech-savvy, team/support driven mindset
- Customer Support Driven
Timeline
Customer Service Associate/Ring Team Member
Amazon
11.2022 - 11.2023
Customer Service Rep
Teleperformance USA
11.2021 - 03.2022
Line cook/Prep/Dish
Gators Dockside
10.2020 - 07.2021
Navy Seaman [E-3]
Naval Training Command
01.2020 - 03.2020
Customer Service Rep
NOL Call Services LLC
09.2019 - 01.2020
Crew Member/Shift Leader
Dairy Queen
03.2019 - 07.2019
High school Diploma/GED in Science and Technological study -
Fort Pierce Westwood Highschool