Jared Smith
Cockeysville,MD
Summary
Versatile Customer-focused customer service specialist with 4 years of experience in retail and logistics, excelling in delivering exceptional service and managing large commercial accounts. Proven ability to operate independently and handle complex transactions, ensuring smooth store operations. Skilled in inventory management and loss prevention, with certifications in OSHA and CPR, committed to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Specialist/ Keyholder
Sherwin Williams
01.2025 - Current
- Achieved keyholder status in about 4 months time 2 months faster than average.
- Deliver excellent customer service to customers who need help picking colors picking the type of paint they need.
- Open and Close the store depending on the shift
- Processing checks, cash processing transactions, drawer counting
- Handling of over 50+ large commercial accounts helping them protect against fraud.
- Cycle counts, inventory magnet
- Run store operations independently on weekends
Warehouse Associate
Amazon
07.2023 - 12.2024
- Lift packed up to 75 pounds or more
- Push carts up that weight up to 200 pounds or more
- Palletizing pallets
- Using rf scanners to scan in product
- Using pallet jacks
Customer Service Associate
Bobs Discount Furniture
06.2021 - 05.2023
- Deliver excellent customer service, promoted protection plans with every furniture sale, and encouraged financing applications to surpass sales targets within company
Education
Electrical training for electrician apprentices
Power 52 Vocational School
04.2024
High School Diploma - undefined
Gerstell Academy
06.2020
Skills
- Managed order picking activities to ensure efficient and reliable fulfillment of customer orders
- Achieved improved operational efficiency through effective loading and unloading of materials Enhanced team productivity by implementing organized inventory systems for rapid access
- Implemented and upheld safety protocols while maintaining a clean workspace to enhance operational efficiency
- Achieved high-quality standards by operating precision measuring instruments effectively Maintained equipment calibration, resulting in accurate measurements Contributed to successful product development through diligent data collection and analysis efforts
- Conducted thorough analysis of complex data sets to identify trends and generate strategic insights
- Achieved streamlined inventory management by effectively operating RF scanner Enhanced team efficiency in stock level tracking and organization Contributed to the accuracy of inventory records, ensuring reliable data for decision-making
- Achieved timely restocking through effective inventory tracking support Enhanced operational efficiency by maintaining precise records of stock movements Improved inventory organization for streamlined access and management
- Enhanced user proficiency in Microsoft Word features, resulting in improved document quality Streamlined document formatting and editing tasks, leading to increased efficiency Fostered team collaboration on shared documents, contributing to project success
- Applied advanced computer skills to enhance productivity and operational effectiveness
- Achieved efficient material transport across warehouse through proficient operation of pallet jack Contributed to team success by assisting in loading and unloading goods Maintained equipment reliability to support uninterrupted daily operations
- Crafted detailed standard operating procedures to streamline processes and boost efficiency
- Conducted thorough evaluations of automotive and mechanical components, ensuring comprehensive understanding and effective application
- Oversaw order fulfillment operations, ensuring prompt and accurate delivery of products
- Utilized strong organizational abilities to improve overall project workflow management
- Carried out various manual labor tasks efficiently, focusing on accuracy and adherence to safety protocols
- Supervised daily store operations while formulating strategic plans to optimize management efficiency
- Coached and supported team members in achieving performance goals and enhancing collaboration
- Verified and validated documentation and reporting to consistently meet quality benchmarks
- Achieved enhanced team productivity and collaboration through effective use of Microsoft Suite Delivered impactful presentations and comprehensive reports that informed strategic decisions Fostered a culture of data-driven decision-making by utilizing advanced Excel analytics
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
Certification
CPR Certification, AED Certification, NCCER Certification OSHA 30 NABCEP Certification, First Aid Certification, Non-CDL Class C, OSHA 10 Pallet Jack Certification
Timeline
Customer Service Specialist/ Keyholder
Sherwin Williams
01.2025 - Current
Warehouse Associate
Amazon
07.2023 - 12.2024
Customer Service Associate
Bobs Discount Furniture
06.2021 - 05.2023
Electrical training for electrician apprentices
Power 52 Vocational School
High School Diploma - undefined
Gerstell Academy