Amir Oliviere
Locust Grove,GA
Summary
Versatile and reliable professional with a strong background across warehousing, retail, marketing, administration, and entry-level IT support. Proven ability to adapt quickly, learn new systems, and contribute to team success in fast-paced environments. Skilled in inventory management, customer service, data entry, digital tools, and basic technical troubleshooting. Experienced in administrative coordination, documentation, and workflow optimization. Demonstrated leadership abilities through team guidance, task delegation, and fostering collaboration to achieve goals. Known for strong organizational skills, attention to detail, and a proactive, solution-oriented mindset. Seeking to leverage diverse experience in a dynamic role that values efficiency, communication, leadership, and a willingness to grow. Authorized to work in the US for any employer. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Shipping Lead
Radial
09.2024 - 02.2025
- Utilized warehouse management systems to track shipments and maintain accurate records.
- Troubleshoot shipping issues, delays, or discrepancies.
- Trained and mentored team members on best practices in shipping procedures.
- Reduced order processing time by prioritizing tasks and delegating responsibilities to team members effectively.
- Developed customized reports for management review, highlighting key performance metrics related to shipping activities.
- Developed training materials to improve staff knowledge of shipping regulations and compliance.
- Ensure compliance with shipping regulations and company policies.
- Identify, report, and document damaged or missing items.
- Oversaw daily shipping operations, ensuring efficient workflow and timely deliveries.
- Supervised daily shipping operations to ensure timely order fulfillment.
- Trained and mentored staff on safety protocols and operational best practices.
- Managed scheduling for shipping activities, ensuring alignment with production timelines.
- Monitored performance and safety practices of 15-person team.
- Handled day-to-day shipping and receiving overseeing more than 30,000 packages per day.
Men's Department Lead
Shoppers World
06.2022 - 09.2024
- Supervise, schedule, and support department associates.
- Train new hires, and provide ongoing coaching and performance feedback.
- Conduct performance reviews, and help employees set development goals.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Resolve escalated customer complaints and issues promptly and professionally.
- Lead by example in delivering product knowledge, and upselling techniques.
- Organize floor plans to allow better advertisement and promotion for merchandise during sales, holidays, special promotions, etc.
- Created promotional signs for departments, when necessary, to attract customers and promote sales.
- Developed training materials to support onboarding of new employees, enhancing integration into team culture.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Mentored team members, enhancing skills and promoting professional development.
- Implemented process improvements that streamlined inventory management procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Gathered, organized and input information into digital database.
- Coordinated cross-departmental initiatives to enhance product availability and merchandising standards.
Assistant General Manager (AGM)
LA Fitness
08.2021 - 04.2022
- Email and phone correspondence.
- Liaise between managers, customers, and employees.
- Provide direction to the staff.
- Fill in for the General Manager (GM) in times of absence. Make executive decisions, hold meetings, and provide accountability.
- Delegating daily tasks.
- Addressing any issues in a timely fashion.
- Supervising staff and controlling merchandise.
- Ensuring that company policies and procedures are followed.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Mentored junior staff in customer service excellence, promoting teamwork and collaboration.
- Coordinated special events and promotions, driving community involvement and brand awareness.
VAXup Street Team Member
Fulton County Board of Health
05.2021 - 07.2021
- Assist with outreach and engagement in the targeted areas for the Health Equity Initiative.
- Provide encouraging and inviting touch points for Georgia residents inquiring about the vaccine.
- Provide a professional and unbiased experience for Georgia residents looking to vaccinate themselves and/or an eligible child.
- Register residents and coordinate transportation services to eligible Georgia residents.
- Maintain a positive attitude and when greeting and assisting residents with vaccination.
Poll Tech
Fulton County Voter Registration and Elections
09.2020 - 11.2020
- Temporary position.
- Comfortably and confidently operate computer equipment while potentially under scrutiny
- Install, configure basic hardware attached to the computer system
- Install and confirm installation of voting related software required of the EV staff to conduct their operation
- Work timely and efficiently to minimize downtime
- Be an effective communicator of technical ideas to personnel that may lack the technical expertise
- High level of customer service; High level of computer and technology skills; high energy level
Customer Service Representative
Chime Solutions
08.2020 - 11.2020
- Temporary position.
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Acknowledge and resolving customer complaints.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Keep records of customer interactions, transactions, comments and complaints.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Strong time management and decision making skills.
Sales Representative/Customer Service
United American Marketing
04.2019 - 02.2020
- Answered product and service related questions
- Identified sales opportunities and acted on leads
- Provided outstanding customer service
- Went door to door offering and providing customers with cost efficient energy sources
- Educated and informed customers of the benefits and advantages of having clean energy.
- Maintained a positive attitude even when customers are difficult and/or rude and harsh
Package Handler
UPS
02.2017 - 03.2019
- Willingness to help others if my work load is finished earlier than expected.
- Sort and stack packages based on height, weight, and various traits.
- Have the ability to work independently and efficiently.
- Ability to follow protocol when an issue occurs and responsibly take action or request help when necessary.
- Report any suspicious packages or open packages.
- Integrity to not use any faults in packages to own personal gains.
Staff Member
Kristen Krunchy Chicken
10.2017 - 12.2018
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
- Estimate expected food consumption, requisition or purchase supplies, or procure food from storage.
- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Clean or prepare various foods for cooking or serving.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep or scrub floors.
- Sort and remove trash, placing it in designated pickup areas.
- Prepare and package individual place settings.
- Transfer supplies or equipment between storage and work areas, by hand or using hand trucks.
Team Member
SYEP
06.2016 - 08.2016
- Maintain scheduling and event calendars.
- Use computers for various applications, such as database management or word processing.
- Conduct searches to find needed information, using such sources as the Internet.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Manage projects or contribute to committee or team work.
- Keep a positive attitude.
- Work well with others in groups.
- Have the ability to work independently and efficiently.
Education
High School Diploma -
Eastern Senior High School
Washington, DC06.2018
Trade school - undefined
Skills
- Loss prevention (3 years)
- Microsoft Office (6 years)
- Patch management
- IT asset management
- Forklift
- Maintenance inventory management
- Heavy lifting
- Productivity software
- Problem solving (6 years)
- Loading and unloading
- Pallet jack operation
- Analytical thinking
- Interpersonal skills
- Warehouse management
- Package preparation
- Handheld scanners
- Materials handling
- Shipment oversight
- Inventory cycle counting
- Logistics coordination
- Labeling and packaging
- Warehouse safety
- Surveillance (3 years)
- Project coordination
- SQL
- Conflict management
- Microsoft Office 365
- Report preparation
- Unloading (4 years)
- Emergency management
- Faxing
- Leadership (3 years)
- Record keeping
- Load & unload
- Administrative experience
- Writing skills
- Invoice processing
- Google Workspace
- Customer inquiry handling
- Order assistance
- Windows OS
- Customer service (4 years)
- HTML
- Technical Proficiency
- Receiving shipments
- Outdoor work
- Warm calling (1 year)
- Correspondence management
- SharePoint
- Customer complaint resolution
- Door-to-Door Experience (1 year)
- Analysis skills (3 year)
- Quality Control
- Confidential information handling
- Analysis skills (3 years)
- Computer hardware
- Mail processing
- Warehousing (7 years)
- Microsoft Outlook
- Xero
- Report writing
- Presentation software
- Laptop (troubleshooting support)
- MacOS
- Webex
- RF scanner
- Loading (4 years)
- Security
- Presentation preparation
- Appointment scheduling
Certification
Driver's License
Timeline
Warehouse Shipping Lead
Radial
09.2024 - 02.2025
Men's Department Lead
Shoppers World
06.2022 - 09.2024
Assistant General Manager (AGM)
LA Fitness
08.2021 - 04.2022
VAXup Street Team Member
Fulton County Board of Health
05.2021 - 07.2021
Poll Tech
Fulton County Voter Registration and Elections
09.2020 - 11.2020
Customer Service Representative
Chime Solutions
08.2020 - 11.2020
Sales Representative/Customer Service
United American Marketing
04.2019 - 02.2020
Staff Member
Kristen Krunchy Chicken
10.2017 - 12.2018
Package Handler
UPS
02.2017 - 03.2019
Team Member
SYEP
06.2016 - 08.2016
Trade school - undefined
High School Diploma -
Eastern Senior High School