Amira Conteh
Bowie,MD
Summary
Professional with a strong expertise in working with cross-functional teams and supporting senior Scrum Masters to successfully test and certify application features before deployment. Extremely talented and meticulous. Skilled at turning difficult information into needs that can be put into practice, and producing thorough business requirements, master story lists, and sprint planning documents. Proven capacity for dispute resolution, data analysis from a variety of sources, and effective communication facilitation. Renowned for offering top-notch customer service, from extending a kind welcome to handling payments and guaranteeing client comfort. With excellent organizational abilities, managed patient records, gathered crucial case information, and produced reports on schedule while serving as a liaison between patients and nurses. Dedicated to being professional and timely, and excellent at both.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hairstylist
Enterpreneur
04.2020 - Current
- Greet clients efficiently to ensure comfort and openness.
- Fairly charge clients and manage payments in timely manner.
- Ask for reassurance from client during service.
- Be sure to have appropriate representation of work online, and answer questions professionally and
promptly.
Intern
Immaculate Healthcare Services
06.2021 - 06.2022
- Act as point of contact for patients to their assigned nurses.
- Assisted with management of patient records.
- Collect case information that describes patient care procedures.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Jr Scrum Master - Internship
T. Rowe Price
12.2023 - Current
- Assistant to Sr Scrum Master
- Worked with Scrum team to test and certify application features before deploying to
production. - Produced business requirements, master story list, sprint planning and design
documents. - Performed critical analysis on information consolidated from multiple sources,
identified and resolved conflicts, and broke down high-level information into detailed
workable requirements.
Sales Associate
Victoria Secret
10.2024 - 02.2025
- Greeted customers and provided outstanding customer service.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Academy Of Health Sciences At Pgcc
Bachelor of Science - Information Technology
Towson University
05.2026
High School Diploma -
Charles Herbert Flowers High School
05.2023
Skills
- Effective communicator
- Flexible working hours
- Open-minded
- Innovative thinker
- Adaptability
- Friendly and personable
- RALLY, Plan view, Microsoft, Outlook, Service Now
Certification
Certified Scrum Master (CSM), Scrum Alliance
Extra Curricular
- MiraclesbyMiraa (Hair Stylist) (2020- present)
- National Youth Leadership Forum- Invited Scholar (Technology and Engineering) (2021-2022)
- AHS@PGCC National Honor Society chapter- Invited Scholar (2022)
- Charles Herbert Flowers High School Student Government Association (2022- present)
- Young People of God (volunteer) (2022- present)
- Natural Hair Club (2022- present)
- African Student Association (2022- present)
Timeline
Sales Associate
Victoria Secret
10.2024 - 02.2025
Jr Scrum Master - Internship
T. Rowe Price
12.2023 - Current
Intern
Immaculate Healthcare Services
06.2021 - 06.2022
Hairstylist
Enterpreneur
04.2020 - Current
Bachelor of Science - Information Technology
Towson University
High School Diploma -
Charles Herbert Flowers High School
Academy Of Health Sciences At Pgcc
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