Adrianna Orellana
Fredericksburg
Summary
Dynamic and results-oriented professional with extensive experience at Great Clips and Sports Clips, excelling in customer relationship building and staff training. Demonstrated ability to enhance client satisfaction and team performance through effective communication and problem-solving skills. Proven track record in boosting sales and client retention by day-to-day communication and exceptional service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hairstylist
Sports Clips
10.2024 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Counted and documented opening and closing cash amounts daily.
Assistant Manager
Great Clips
04.2024 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Hairstylist
Great Clips
05.2023 - 07.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
Brand Ambassador
Hollister
09.2022 - 04.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Communicated product information with confidence and educated consumers about company.
Education
Associate of Science - Biology
Germanna Community College
Locust Dale, VA05-2027
High School Diploma -
Courtland High School
Fredericksburg, VA05-2023
Skills
- Quick learner
- Customer service
- Effective communicator
- Client consultation
- Appointment scheduling
- Problem-solving
- Customer consultation
- Customer relationship building
- Staff training and development
- Retail operations
- Social media marketing
Certification
- Cosmetology License - [State] Board of Cosmetology.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Hairstylist
Sports Clips
10.2024 - Current
Assistant Manager
Great Clips
04.2024 - 07.2024
Hairstylist
Great Clips
05.2023 - 07.2024
Brand Ambassador
Hollister
09.2022 - 04.2023
- Cosmetology License - [State] Board of Cosmetology.
Associate of Science - Biology
Germanna Community College
High School Diploma -
Courtland High School
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