Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Baylee Smiley

Richland,WA

Summary

Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hairstylist

Bliss Salon & Day Spa
Kennewick, WA
03.2024 - Current
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Created updos for special occasions like weddings or proms.
  • Used thinning shears to remove bulk from the hair or create layers.
  • Applied highlights, lowlights or other coloring techniques.
  • Performed chemical treatments such as perms and relaxers.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Assisted other stylists with busy periods in the salon.
  • Educated clients on proper home hair care maintenance techniques.
  • Recommended products to clients based on their individual needs.
  • Upsold additional services when appropriate to increase sales volume.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Tracked inventory of supplies used for styling services.
  • Developed relationships with new clients through referrals from existing customers.
  • Collaborated with other beauty professionals on projects related to hairstyling.

Front Office Assistant

Kadlec Medical Center
, WA
02.2021 - 03.2024
  • Completed patient check-in processes by verifying/updating as needed patient demographics/insurance and submitting forms to clinical team up to over 200 patients a day on the DAR
  • Processed debit/credit payments via computer and informed individuals of further financial responsibility
  • Updated daily paperwork/computer data entry into patients records/scanned hard copies to HIM to be entered into charts
  • Scheduled medical interpreters to attend appointments with non-English speaking patients through access to Universal Language Service and Well Spoken Interpreting websites
  • Managed outgoing calls while recording accurate messages for distribution to office staff via charting encounters in patients chart
  • Maintained clean reception area to promote positive, professional environment for patients
  • Operated multiline phone system, with use of Shortell
  • Remained solutions-oriented in face of complex problems that clinical/clerical staff and patients may have
  • Reported facility and IT maintenance problems to appropriate personnel for immediate remediation
  • Provided first responder support in medical and safety emergencies
  • Documented complicated conflict resolution issues, medical and safety emergencies in Quality Review Report using Datix server

Licensed Cosmetologist

Vybe LLC
Kennewick, WA
01.2020 - 02.2021
  • Offered highly skilled and diverse salon services daily to customers
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
  • Spoke with clients regarding health history, expectations, services and procedures for over 99% customer satisfaction
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for daily customers

Licensed Cosmetologist/Retail Sales Associate

NW Beauty Salon And Supply
Kennewick, WA
08.2016 - 12.2019
  • Trained new employees on customer service, money handling and organizing strategies
  • Attention to detail regarding security and safety for fellow employees as with customers in a retail environment
  • Exceeded corporate quotas for monthly policy sales
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends

Self Employed/Salon Licensed Cosmetologist

Country Comfort Salon and Day Spa
Kennewick, WA
04.2015 - 08.2016
  • Provided excellent customer service to a diverse cliental
  • Directed business processes from conceptualization, marketing and through final delivery of services rendered to clients
  • Developed monthly reports; out going expenses vs incoming revenue
  • Filed all tax forms as required by Internal Revenue Service
  • Anticipated and prepared required materials for clients individual styling needs

Education

High School Diploma -

Richland High School
Richland, WA
06.2014

Cosmetology Education -

Richland, WA

Skills

  • Proficient in MS Office
  • Quick Learner of Computer Software
  • Strong Attention to Detail; Time Management Organization
  • Scheduling
  • Credit Card Processing
  • Professional Telephone Demeanor
  • Problem and Conflict Resolution
  • Respectful of Confidential Records
  • Diverse Patient/Client Communication Skills
  • Supportive of Team Members and Encourage Positive Work Relationships
  • Schedule Management
  • Customer Consultation
  • Appointment Coordination
  • Customer Education
  • Quick Learner
  • Social Media Promotion

Certification

  • Washington State Dept. of Children Youth and Families
  • Cleared background finger print check 2018
  • American Safety & Health Institute
  • First Aid/CPR and AED

Volunteer Experience

a Licensed Childcare, Volunteered, Aided in the health, safety and education of children ages 18 months -5 years in a licensed Preschool/ Childcare., Followed all Washington State Childcare Licensing laws.

Timeline

Hairstylist

Bliss Salon & Day Spa
03.2024 - Current

Front Office Assistant

Kadlec Medical Center
02.2021 - 03.2024

Licensed Cosmetologist

Vybe LLC
01.2020 - 02.2021

Licensed Cosmetologist/Retail Sales Associate

NW Beauty Salon And Supply
08.2016 - 12.2019

Self Employed/Salon Licensed Cosmetologist

Country Comfort Salon and Day Spa
04.2015 - 08.2016

High School Diploma -

Richland High School

Cosmetology Education -

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Baylee Smiley