Angely Garcia Hernandez
Laurel,MD
Summary
Flexible and strategic vision for fashion-forward approaches. Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Driven hairstylist and sales associate with proven expertise in appointment coordination and customer satisfaction, honed at 503 Hair Salon and Delta Bingo and Gaming.
Excelled in marketing familiarity and bilingual communication, enhancing client experiences and sales outcomes.
Demonstrated exceptional cash flow management and critical thinking, achieving significant service quality improvements. Innovative beauty specialist, recommending new trends and products based on client interest. Detail-oriented and vigilant professional with abilities in operating transactions and maintaining financial records. Excellent communication and mediation talents with over 16 hours of availability each week. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hairstylist
503 Hair Salon
10.2022 - Current
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Implemented feedback system, leading to improved service quality and customer experience.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Maintained clean and organized work station, complying with health and safety standards.
- Organized sales area and work station to showcase products and boost sales.
- Counted and documented opening and closing cash amounts daily.
Sales Associate
Delta Bingo and Gaming
07.2021 - Current
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized Bingo promotions and events to increase foot traffic and drive additional sales opportunities.
- Creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Collaborated with team members to achieve daily sales targets and contribute to store's overall success.
- Ensured accurate payouts by carefully monitoring game outcomes, verifying winning bets, and properly handling cash transactions.
- Maintained strong knowledge of all bingo games to provide thorough explanations to guests as needed, enhancing their overall experience.
- Provided excellent guest experiences through effective front-line service, addressing questions and concerns in a timely manner.
- Maintained professionalism while engaging with customers from diverse backgrounds, creating a welcoming environment that encouraged repeat visits.
- Assisted in the training of new bingo attendants, sharing best practices for customer service, game management, and cash handling procedures.
- Assisted supervisor with feedback for employee performance evaluations.
- Oversaw betting at events such as races and recorded values of payouts.
- Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
Education
Associate of Science - Small Business Administration And Management
Howard Community College
05.2026
High School Diploma -
Laurel High School
05.2022
Skills
- Marketing familiarity/Appointment Coordination
- Color, Hair cut, and eyebrow maintenance
- Chemical Processing
- Calendar Management - Microsoft Office/Google
- MS Office: Power Point, Word, Excel, Share point
- Scheduling appointments
- Oral and writing communication
- Telephone reception
- Numeric Competence
- Critical Thinking
- Cash Flow Management
- Bilingual - fully in English and Spanish
Affiliations
- A.L.P.F.A member
- Ambiciones member
- AAWCC- Association of America Women in Community College
Certification
Licensed Cosmetology - 2021 to current
Timeline
Hairstylist
503 Hair Salon
10.2022 - Current
Sales Associate
Delta Bingo and Gaming
07.2021 - Current
Associate of Science - Small Business Administration And Management
Howard Community College
High School Diploma -
Laurel High School
Licensed Cosmetology - 2021 to current
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