Halle Keene
Crystal River,FL
Summary
Driven and dynamic professional excelling in client consultation and relationship management. Leveraged strong leadership and social media marketing skills to build a loyal clientele and enhance customer satisfaction, significantly boosting repeat business. Expert in both creative and technical aspects of customer service and business management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Hairstylist
Halle Keene Hair LLC.
01.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Customer Service Representative
Publix
01.2014 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
Education
Prerequisites
Valencia College
Orlando, FLNursing
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Harmony High School
Saint Cloud FL2017
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Detail-orientated
- Schedule Management
- Relationship building and management
- Highly motivated self-starter
- Strong leader
- Social Media Promotion
- Appointment Coordination
- Business Management
- Staff Management
- Marketing familiarity
- Social skills
- Clear Communication
- Product Sales
- Product Knowledge
- Decision-Making
- Data Entry
- Social Media Marketing
Timeline
Hairstylist
Halle Keene Hair LLC.
01.2020 - Current
Customer Service Representative
Publix
01.2014 - 01.2020
Prerequisites
Valencia College
Nursing
Florida Atlantic University
High School Diploma -
Harmony High School
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