Kirsten Williams
Tallahassee,FL
Summary
I was born and raised in a small country town called Sebring Fl with my mother and seven other siblings. After graduating high school I wanted better for myself so I went off to college. I had a realization that what I was studying wasn't making me happy. I made the decision to do what came naturally to me and the plus is that I absolutely love it.
Overview
5
5
years of professional experience
Work History
Hairstylist
Daydream
07.2023 - 04.2024
Customer Service Representative
Results Call Center
08.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Team Leader
Tacobell
03.2019 - 08.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
No Degree - Nursing
Tallahassee Community College
Tallahassee, FLSkills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Multitasking under limited time
- Quick Typer
- Critical Thinking
- Active Listening
- Teamwork and Collaboration
- Problem-Solving
Personality
I'm a very bright, bubbly, cheery kind of girl lol
Timeline
Hairstylist
Daydream
07.2023 - 04.2024
Customer Service Representative
Results Call Center
08.2021 - 12.2023
Team Leader
Tacobell
03.2019 - 08.2021
No Degree - Nursing
Tallahassee Community College