Amira Hurley
Philadelphia,PA
Summary
Dedicated Security Officer specializing in access and incident management. Implements surveillance techniques and conflict resolution to enhance safety and client well-being. Experienced in monitoring systems and report writing, with a strong focus on incident management and risk assessment. Committed to ensuring safety and operational integrity.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Philadelphia, PA
08.2025 - Current
- Facilitated access control by verifying identification and screening visitors.
- Patrolled premises to detect hazards and prevent security breaches.
- Recorded daily activities and noted irregularities in detailed reports for management analysis.
Home Health Aide
Greater Homecare Services Inc
Philadelphia, PA
06.2025 - 08.2026
- Assisted clients with personal care and daily activities, improving comfort and promoting independence.
- Implemented mobility assistance protocols to facilitate safe movement during transfers in bed, standing, or walking.
- Ensured safe living conditions by cleaning and organizing client homes systematically, fostering a hygienic environment.
- Safeguarded patient confidentiality by rigorously following HIPAA guidelines.
Remote Customer Service Representative
CVS Distribution Center
Philadelphia, PA
08.2024 - 08.2025
- Maintained organized records of customer interactions and transactions.
- Collaborated with team members to resolve customer issues promptly.
- Handled high-volume calls while ensuring quality service standards.
Assistant Teacher
Celebree School
Philadelphia, PA
03.2025 - 07.2025
- Implemented educational activities addressing diverse student needs to enhance learning experience.
- Supported lead teachers in managing classroom dynamics and engaging students to promote active participation.
- Assisted teacher with enrichment activities, corrected papers, and supervised classroom to maintain positive learning environment.
Contact Center Advisor
American Heritage Bank
Philadelphia, PA
03.2019 - 03.2023
- Handled customer inquiries via phone and email, ensuring timely and accurate responses.
- Delivered product information to improve customer understanding and satisfaction.
- Resolved account issues by coordinating with various departments.
- Trained new staff on customer service protocols and tools, fostering consistent service delivery.
Store Manager
DTLR
Philadelphia, PA
06.2016 - 03.2019
- Oversaw daily store operations, including opening, closing procedures, and cash handling, to maintain operational integrity.
- Managed daily store operations to optimize workflow and enhance customer experience.
- Coordinated customer service initiatives, resulting in increased customer satisfaction.
- Recruited and trained new employees in store procedures.
Education
High School Diploma -
Murrell Dobbins CTE
Philadelphia, PA06-2021
Skills
- Access management
- Incident management
- Risk assessment
- Monitoring systems
- Surveillance techniques
- Report writing
- Conflict resolution
Timeline
Security Officer
Allied Universal Security Services
08.2025 - Current
Home Health Aide
Greater Homecare Services Inc
06.2025 - 08.2026
Assistant Teacher
Celebree School
03.2025 - 07.2025
Remote Customer Service Representative
CVS Distribution Center
08.2024 - 08.2025
Contact Center Advisor
American Heritage Bank
03.2019 - 03.2023
Store Manager
DTLR
06.2016 - 03.2019
High School Diploma -
Murrell Dobbins CTE