Stacey Hite
Reno
Summary
Results-driven professional with extensive experience in security and transportation. Focused on ensuring safety through vigilant monitoring and prompt incident resolution while maximizing customer satisfaction through efficient route planning and communication. Maintains accurate records and fosters positive relationships, enhancing overall operational performance.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Security Officer
Palamerican Security
Reno
03.2026 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated alarms and incidents promptly.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Documented security activities in detailed reports, providing management with insights for decision-making.
- Maintained accurate logs of all security-related activities to ensure accountability and compliance.
- Completed incident reports to record security or loss prevention incidents.
- Facilitated visitor escorts throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Trained new security personnel on policies, procedures, and emergency protocols.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Observed patrons and customers to quickly address security situations.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Delivery Driver
DoorDash And Instacart
Reno
11.2018 - 02.2026
- Executed on-time deliveries by selecting optimal routes to enhance customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Delivered food and groceries efficiently to customers' locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed multiple orders simultaneously while ensuring timely deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated with customers to confirm delivery details and address concerns.
- Notified customers of delays to decrease calls to support.
- Fostered positive working relationships with regular customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed safety protocols during transportation of food items.
- Adhered to all company guidelines and road regulations.
- Delivered exceptional customer service, fostering high satisfaction and strengthening customer loyalty.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected vehicle and maintained gas, oil and water levels.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Modified schedules to accommodate fluctuating delivery demands and delivery demands throughout shifts.
- Worked overnight shifts during peak periods to meet coverage needs.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Navigated routes using GPS and mapping applications.
- Navigated routes with relevant map programs and GPS systems.
- Ensured safe driving practices under various weather conditions in all weather conditions including rain, snow, sleet, ice.
- Resolved customer service complaints professionally, maintaining trust and loyalty with clients.
- Managed merchandise inventory and organization in accordance with product handling standards.
- Handled merchandise in accordance with product handling standards.
- Collaborated with store staff to verify order accuracy before pickup.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Notified customers of delays to decrease calls to support.
- Washed and sanitized the delivery vehicle's interior and exterior daily.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Customer Service Representative
USPS
Sacramento
07.2018 - 10.2018
- Advised customers on products and services, addressing specific needs and preferences.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, providing detailed explanations to enhance understanding.
- Built customer loyalty, encouraging repeat business and driving sales growth.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sales Floor Manager
Toys R Us
Citrus Heights
10.2017 - 06.2018
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Demonstrated product and answered questions for prospective customers.
- Recruited, hired and trained team of 10 salespeople.
- Trained and supported sales force with closing deals.
- Trained salespeople on closing techniques and best practices to enhance sales performance.
- Overcame objections and closed sales while following company policies and legal requirements.
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated new customer service staff on loyalty program processes and upselling strategies.
- Managed daily operations on the sales floor to enhance customer experience.
- Trained and mentored staff to improve product knowledge and service skills.
- Coordinated visual merchandising to create engaging product displays and promotions.
- Oversaw inventory management to ensure stock availability across all departments.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Implemented sales strategies to boost customer engagement and drive foot traffic.
- Resolved customer inquiries and complaints to maintain satisfaction levels on the floor.
- Collaborated with team members to uphold store standards and cleanliness daily.
- Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
- Performed daily audits of cash registers in order to maintain accurate accounting records.
- Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
- Recruited, trained, coached, and evaluated staff members on their performance.
- Delegated specific tasks to team members to ensure efficient workflow. to maintain efficient workflow.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Coached employees on sales techniques and best practices, improving upselling.
- Recognized problems, analyzed causes, and developed solutions to improve productivity and sales metrics.
- Analyzed financial data such as sales reports, profit and loss statements, inventory levels. to identify areas of improvement.
- Welcomed customers and assisted them in identifying their needs., clarifying needs, and identifying solutions to close sales.
- Formulated sales strategies based on trend analysis and competitor monitoring to drive sales growth.
- Developed and implemented strategies to increase customer satisfaction and sales volume.
- Fostered a collaborative work environment that promoted team building and employee engagement.
- Recruited and trained new employees to meet job requirements.
- Assigned specific responsibilities to team members to enhance productivity. and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Cashier
Macy's
Citrus Heights
09.2007 - 06.2009
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience.
- Collected and authorized payments of guests.
- Cultivated customer loyalty and boosted sales through friendly service and expert product knowledge.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers to create a friendly and inviting atmosphere.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Covered shifts to ensure adequate staffing during peak hours.
- Managed special actions such as returns processing and payment reversals for team members.
- Quickly and accurately counted drawers at start and end of each shift.
- Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
- Drove sales growth by providing tailored product advice and promoting complementary items.
- Completed inventory counts and ordered merchandise.
Waitress
Reggies
Fort Irwin
09.2004 - 08.2006
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and provided excellent service to customers, leading to increased referrals and walk-in business.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Maintained clean and stocked server areas to enhance efficiency while serving tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to ensure cleanliness and organization in dining room and work areas.
- Used cash registers and credit card machines to cash out customers.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers including Crème Brûlée and cheesecake.
Fueler
US Army
Fort Irwin
02.2002 - 08.2004
- Operated fueling vehicles, including fuel tank trucks and hydrant carts, to deliver efficient fueling services for aircraft.
- Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
- Inspected fueling equipment and reported malfunctions, ensuring timely maintenance and operational reliability.
- Executed spill cleanup protocols to maintain safety and compliance.
- Complied with all federal, state, municipal and airport authority requirements to maintain safe working conditions.
- Processed transactions for services and goods, contributing to improved customer satisfaction during fueling operations.
- Managed and updated inventory records for all saleable items.
Manager
Kids Come First Daycare
San Jose
01.1990 - 08.2000
- Supervised daily operations and staff activities at childcare facility.
- Managed schedules and ensured appropriate child-to-staff ratios were maintained.
- Coordinated training sessions for new staff, enhancing understanding of childcare policies and procedures.
- Resolved conflicts among staff and addressed parental inquiries effectively.
- Communicated regularly with parents about children's progress and concerns, fostering strong family relationships.
- Developed and implemented age-appropriate learning programs for children.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Organized community events to engage families and strengthen community support networks.
Education
High School Diploma -
San Juan High School
Citrus Heights, CA06-1995
Skills
- Security Monitoring Technology
- Surveillance Systems
- Alarm management
- Access control
- Incident reporting
- Crisis Management
- Threat Assessment
- Emergency Management
- Security protocols
- Security Awareness
- Asset Protection
- Inventory Control
- Payment processing
- Order Processing
- Order Fulfillment
- Shipping records
- Teamwork
- Communication Protocols
- Dispute resolution
- Monitoring monitoring
- Operational Efficiency
- Schedule
- Route Planning
- Interior and exterior patrol
- Evacuation procedures
- Access management
- Checkpoint management
- Screening wands
- Patrol operations
- Theft prevention training
- Fire safety training
- Weapons training
- Active shooter training
- Crime prevention methods
- Visitor management
- Safety compliance
- Communication strategies
- Analytical thinking
- Complex problem solving
- Problem solving
- Attention to detail
- Interpersonal communication
- Records management
- Interpersonal Communication
- Relationship management
- Customer Relationships
- Public Safety
- Product and Service Sales
- POS Systems
- Stocking and Replenishing
- Invoice verification
- Report generation
- Report creation
- Military experience
- Dispatch
- Security guard license
- Monitoring
- Crisis management
- Conflict de-escalation
- Emergency management
- Training new staff
- Safety compliance
- Inventory Systems
- Operational Efficiency
- Operational efficiency
- Worked under minimal supervision
- Maintained accurate logs
- Maintaining security
- Maintaining safety standards
- Stationary surveillance
- Report creation
- Checkpoint management
- Attention to detail
- Report generation
- Military experience
- Defensive tactics training
- Workplace violence prevention
- Firearms expert
- Safe deposit procedures
- Security screenings
- Electronic surveillance
Certification
- OSHA 10
Timeline
Security Officer
Palamerican Security
03.2026 - Current
Delivery Driver
DoorDash And Instacart
11.2018 - 02.2026
Customer Service Representative
USPS
07.2018 - 10.2018
Sales Floor Manager
Toys R Us
10.2017 - 06.2018
Cashier
Macy's
09.2007 - 06.2009
Waitress
Reggies
09.2004 - 08.2006
Fueler
US Army
02.2002 - 08.2004
Manager
Kids Come First Daycare
01.1990 - 08.2000
High School Diploma -
San Juan High School