Amira Monroe
Tallahassee
Summary
Proven leader in merchandise management at Kings Dominion, skilled in strategic planning and elevating customer experience. Drove employee productivity and satisfaction through performance analysis and teamwork. Delivered strong sales growth and operational efficiency via innovative merchandise strategies. Effective communicator with expertise in planograms, organization, and safe equipment operation. Demonstrated track record in sales and service.
Overview
2
2
years of professional experience
Work History
Merchandise Supervisor
Kings Dominion Amusement Park
10.2021 - 08.2023
- Established clear sales goals and motivated staff to meet objectives.
- Handle high-traffic periods successfully while maintaining operational excellence throughout the store.
- Managed inventory levels by conducting regular audits and coordinating with the purchasing department for timely replenishments.
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
- Analyzed sales data to identify trends and adjust merchandise strategies accordingly for optimal results.
- Increased employee productivity by developing performance goals, providing feedback, and recognizing achievements on a regular basis.
Merchandise Associate
Kings Dominion
06.2021 - 08.2023
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Aided in the training of new associates, sharing best practices in merchandising techniques and customer service standards.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Managed markdowns efficiently, ensuring accurate pricing and signage for promotional events.
- Developed positive relationships with customers, fostering loyalty and repeat business through personalized assistance.
- Demonstrated adaptability by cross-training in multiple departments within the retail environment as needed.
- Enhanced store presentation for better visual appeal, arranging merchandise displays according to planograms.
Education
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL05.2026
High School Diploma -
Hanover High School
Mechanicsville, VA06.2022
Skills
Process improvement
Teamwork and collaboration
Merchandise planning
Performance analysis
Customer experience management
Strategic planning
Team leadership
Employee training
Accomplishments
- Alpha Kappa Alpha Sorority Inc. Scholarship Recipient
- Laurie S. Westbrook Impact Scholarship Recipient
- Membership Chair for Mind Over Matter Organization
Affiliations
DMV Club Member
Psychology Club Member
Mind Over Matter Member
QueenInYou Member
Timeline
Merchandise Supervisor
Kings Dominion Amusement Park
10.2021 - 08.2023
Merchandise Associate
Kings Dominion
06.2021 - 08.2023
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
High School Diploma -
Hanover High School
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