Amira Monroe
Tallahassee,FL
Summary
Proven leader in merchandise management at Kings Dominion, adept in strategic planning and customer experience enhancement. Excelled in boosting employee productivity and customer satisfaction, leveraging skills in performance analysis and teamwork. Achieved significant improvements in sales and operational efficiency through innovative merchandise planning and process improvement. Polite and friendly with good interpersonal and communication skills. Knowledgeable about planograms, organization and operating equipment safely. Solid sales and service record.
Overview
2
2
years of professional experience
Work History
Merchandise Supervisor
Kings Dominion Amusement Park
Doswell, VA
10.2021 - 08.2023
- Established clear sales goals and motivated staff to meet objectives.
- Handle high-traffic periods successfully while maintaining operational excellence throughout the store.
- Managed inventory levels by conducting regular audits and coordinating with the purchasing department for timely replenishments.
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
- Analyzed sales data to identify trends and adjust merchandise strategies accordingly for optimal results.
- Increased employee productivity by developing performance goals, providing feedback, and recognizing achievements on a regular basis.
Merchandise Associate
Kings Dominion
Doswell, VA
06.2021 - 08.2023
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Aided in the training of new associates, sharing best practices in merchandising techniques and customer service standards.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Managed markdowns efficiently, ensuring accurate pricing and signage for promotional events.
- Developed positive relationships with customers, fostering loyalty and repeat business through personalized assistance.
- Demonstrated adaptability by cross-training in multiple departments within the retail environment as needed.
- Enhanced store presentation for better visual appeal, arranging merchandise displays according to planograms.
Education
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL05.2026
High School Diploma -
Hanover High School
Mechanicsville, VA06.2022
Skills
- Strategic Planning
- Customer experience management
- Performance Analysis
- Merchandise planning
- Teamwork and Collaboration
- Process Improvement
Timeline
Merchandise Supervisor
Kings Dominion Amusement Park
10.2021 - 08.2023
Merchandise Associate
Kings Dominion
06.2021 - 08.2023
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
High School Diploma -
Hanover High School