Open To Work
Giscard Gabriel Gossin
Houston,TX
Work Preference
Summary
Results-oriented Customer Service Representative with a proven track record in issue resolution and client relationship management. Committed to enhancing service quality through effective communication and teamwork.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arise
Houston, Texas
01.2022 - Current
- Resolved customer complaints by identifying problems and providing effective solutions.
- Assisted customers with inquiries and product issues through various communication channels.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to enhance service quality and efficiency.
- Utilized CRM software to track interactions and maintain detailed customer records.
Security Supervisor
DSI Services
Houston, Texas
01.2018 - 03.2021
- Supervised security personnel across multiple sites, ensuring adherence to safety compliance standards.
- Coordinated effectively with law enforcement and emergency services to manage incidents and emergencies.
- Trained new staff on security protocols and emergency response procedures.
- Conducted regular safety inspections, identifying and addressing potential hazards and risks.
- Managed incident reports and maintained accurate documentation of security activities.
Education
High School Diploma -
Jcsc
Hayti, SD09-2017
Skills
- CRM software utilization
- Account management
- Client relationship management
- Customer engagement
- Issue resolution
- Conflict resolution
- Product support
Languages
English
Professional
French
Native/ Bilingual
Timeline
Customer Service Representative
Arise
01.2022 - Current
Security Supervisor
DSI Services
01.2018 - 03.2021
High School Diploma -
Jcsc