AMIRA STRAIN
San Francisco,CA
Summary
Dynamic hospitality professional with a proven track record, currently working at UC Berkeley, recognized for excellence in customer service and event planning. Highly skilled in building strong client relationships and fostering collaborative teams to deliver exceptional guest experiences. Committed to safety, compliance, and operational excellence, I thrive in fast-paced environments
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Manager, Division of Students Affairs-Cal Dining
UC Berkeley
Berkeley, California
10.2025 - Current
- A strong focus on customer service and guest satisfaction
- Foster and sustain a healthy work environment
ACCOUNT MANAGER
REPUBLIC NATIONAL DISTRIBUTING COMPANY
San Francisco, CA
01.2021 - 01.2025
- Managed a diverse portfolio of accounts, building strong relationships with restaurants, bars.
FOOD & BEVERAGE MANAGER/WINE SPECIALIST
HOTEL DRISCO
San Francisco, CA
01.2013 - 01.2020
- Delivered exceptional, high-touch guest experiences at San Francisco's #1 rated hotel on Tripadvisor, ensuring personalized service that exceeded expectations.
- Fostered a culture of teamwork and excellence, emphasizing strong communication and collaboration to consistently enhance the guest experience.
RESTAURANT MANAGER/EVENT PLANNER
THE GROVE RESTAURANTS
San Francisco, CA
01.2011 - 01.2013
- Led both FOH and BOH operations in a high-energy, fast-paced San Francisco-style restaurant, ensuring seamless coordination and top-tier service.
- Recruited, trained, and mentored a high-performing team, fostering a collaborative culture that enhanced efficiency and guest experience.
RESTAURANT SUPERVISOR
BLUE MERMAID CHOWDER HOUSE AND BAR
San Francisco, CA
01.2009 - 01.2011
- Adapted quickly to operational challenges, stepping into multiple roles as needed to maintain service excellence during peak hours.
- Enforced company protocols and state regulations, fostering a culture of compliance, safety, and top-tier hospitality standards.
Education
Legal Interpretation
University of Arizona
Tucson, AZSkills
- Customer service
- Event planning
- Conflict resolution
- Critical thinking
- Effective communication
- Safety procedures
- Professionalism
- Client Relationship Management
- Team Collaboration
- Training and Development
- Problem Solving
- Communication Skills
- Time Management
- Adaptability
Languages & Volunteer Work
- Volunteer work with Prison Fellowship at San Quentin State Prison
- Volunteer work with Reality SF immigration & homelessness services
- Spanish, Bilingual/Fluent - English, Bilingual/Fluent
Certification
Registered Behavior Analyst (RBT)
Timeline
Manager, Division of Students Affairs-Cal Dining
UC Berkeley
10.2025 - Current
ACCOUNT MANAGER
REPUBLIC NATIONAL DISTRIBUTING COMPANY
01.2021 - 01.2025
FOOD & BEVERAGE MANAGER/WINE SPECIALIST
HOTEL DRISCO
01.2013 - 01.2020
RESTAURANT MANAGER/EVENT PLANNER
THE GROVE RESTAURANTS
01.2011 - 01.2013
RESTAURANT SUPERVISOR
BLUE MERMAID CHOWDER HOUSE AND BAR
01.2009 - 01.2011
Legal Interpretation
University of Arizona