Amira Wadi
Clarksville,TN
Summary
Highly skilled in executing new installations, updates, and configurations of network components. Proficient in setting up devices, adept at troubleshooting, and experienced in optimizing settings. Extensively knowledgeable in maintaining current software and hardware to meet user needs effectively. Demonstrates exceptional organizational abilities and reliability in managing multiple priorities with a positive attitude. Enthusiastically takes on additional responsibilities to support team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Communication Systems Specialist
United States Department Of Defense
10.2019 - Current
- Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures.
- Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Manager
Sunhut
10.2016 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Established team priorities, maintained schedules and monitored performance.
Waitress
Smoking Pig BBQ
02.2016 - 09.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Retail Sales Associate Cashier
Designer Tan
12.2014 - 01.2016
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Keyholder Manager
Buckle
06.2014 - 11.2014
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
Sales Lead Keyholder
Aeropostale
04.2012 - 06.2014
- Opened inventory boxes and restocked shelves.
- Opened and closed store 7 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
Education
Associates Degree - Cybersecurity
University of Maryland - Baltimore County
Baltimore, MDSkills
- Data Backup and Recovery
- Training and mentoring
- Employee Onboarding
- Technical Troubleshooting
- Hardware and Software Repair
- Helpdesk administration
- User Training
- Diagnostic Testing
- Client Support
- Critical thinking
Certification
Security +
Timeline
Network Communication Systems Specialist
United States Department Of Defense
10.2019 - Current
Manager
Sunhut
10.2016 - 07.2019
Waitress
Smoking Pig BBQ
02.2016 - 09.2016
Retail Sales Associate Cashier
Designer Tan
12.2014 - 01.2016
Keyholder Manager
Buckle
06.2014 - 11.2014
Sales Lead Keyholder
Aeropostale
04.2012 - 06.2014
Associates Degree - Cybersecurity
University of Maryland - Baltimore County