Amiracole Piper-Oyaro
Pflugerville,Texas
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
2027
2027
years of professional experience
Work History
TWA II Work Advisor (Remote)
Texas Health And Human Services
Austin, TX
03.2022 - Current
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Developed and maintained databases to store customer information.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Coded and processed applications into required electronic formats.
Content Analyst
TikTok
Remote
2024 - 01.2026
- Analyzed user-generated content trends to enhance engagement strategies.
- Collaborated with cross-functional teams to optimize content moderation processes.
- Conducted qualitative and quantitative research on platform usage patterns.
- Developed insights reports to guide content strategy and improve user experience.
Content Review Associate/Lead CSR
Google
Austin
04.2022 - 03.2023
- Investigated and resolved issues regarding content reported for account support and safety.
- Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Consistently met or exceeded performance metrics while maintaining a high level of customer satisfaction through timely delivery and attention to detail in content review processes.
- Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
Education
Associate of Science - Nursing
Texas State University
San Marcos, TX04.2026
Skills
- Cultural Understanding
- Review Processes
- Advanced Excel Spreadsheet
- Remote IT Implementation
- Inbound and outbound calling
- Organization and Time management
- Call center experienced
- Content Moderation
- Digital Literacy
- Decision making Skill
- Quality Assurance
Timeline
Content Review Associate/Lead CSR
Google
04.2022 - 03.2023
TWA II Work Advisor (Remote)
Texas Health And Human Services
03.2022 - Current
Content Analyst
TikTok
2024 - 01.2026
Associate of Science - Nursing
Texas State University