AMIRAH DIAZ

Houston,United States

Summary

Customer service is where I find my self excelling the best. I go above in beyond for customer satisfaction, and I understand how important customer satisfaction is to any business. I understand that satisfying the customer is our main Objective while working in the customer service industry. Rather it’s the food industry , front desk representative , or behind the counter ,Our goal should remain the same. Behavioral health and Secuirty is one of my desired field of interest. I am seeking a profession, that will allow me to display and improve my interpersonal and human relations skills. While having a positive impact to improve the lives of those in crisis. I am certified in CPR & home care assistance. I’m also a licensed commission level 2 officer. I am an excellent employee where ever I work because the ability to work and perform is a blessing , that not everyone is able to have. I collaborate well with others. My leadership abilities are excellent. I first became a manger at the age 17 at Popeyes on Broadway st in garland Texas , along with being a key holder at dollar general in pleak Texas. I'm self-disciplined because I spent all four years of high school in rotc. I'm open to trying new things and have a lot of talents. As a college student, I'm searching for a flexible/ full time work. I have good communication skills and a quick learning curve. I move with intention. I collaborate well with others. My leadership abilities are excellent. I'm self-disciplined because I spent all four years of high school in rotc. I'm open to trying new things and have a lot of talents. I’m majoring in business management because there’s nothing better then having your very own business. I plan to learn the ins and outs of manufacturing and conducting your own business.

Overview

years of professional experience

Certification

Work History

Lead waiter /trainer

Southern soul kitchen

Rosenberg, Texas

04.2024 - 07.2024

Key holder

Dollar general

09.2023 - 04.2024

Assistant Manager

Sea World

San Antonio, TX

06.2022 - 07.2023

Education

Bachelor of Arts in Business Management -

Huston Tillitson Univeristy

05.2026

Skills

Menu Planning
Management
Food Handling
Supervising Experience
Banquet Experience
Serving Experience
Lead waitress experience
Food Service
Kitchen Management Experience
Culinary Experience
Cooking
Restaurant Experience
Food Production
Assistant Manager Experience
Meal Preparation
Merchandising
Cash Handling
Food Safety
Experienced in Microsoft Word
Host/Hostess
Cleaning Experience
Kitchen Experience
Catering experience
Babysitting experience
Front desk experience
Prepared cocktails from bar recipes and served wine
Draft and bottled beer
Designed and implemented new cocktails to drive customer interest and sales numbers
Introduced new seasonal and special events menu items to successfully increase monthly sales

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
Remained calm and professional in stressful circumstances and effectively diffused tense situations
Resolved customer inquiries and complaints requiring management-level escalation
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
Delegated tasks to team members based upon skill level and to achieve organizational goals
Reviewed completed work to verify consistency, quality and conformance
Organized schedules, workflows and shift coverage to meet expected business demands
Delegated daily tasks to team members to optimize group productivity
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs