Amirah Llerena
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Green life market
Butler, NJ
04.2023 - 08.2024
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Supervisor
Wendy's
Wayne, NJ
11.2020 - 03.2023
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Business Analytics
Pace University
New York, NY05-2027
Skills
- Customer Service
- Money Handling
- Store Opening and Closing
- Cash Handling
- Stocking and Receiving
- Customer Engagement
- Problem-Solving
- Teamwork
Languages
English
Professional
Spanish
Professional
Timeline
Retail Sales Associate
Green life market
04.2023 - 08.2024
Supervisor
Wendy's
11.2020 - 03.2023
Business Analytics
Pace University
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