Amira L. Brown
Decatur,GA
Summary
To obtain a rewarding position that will lead to my personal and professional growth. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
21
21
years of professional experience
Work History
Mental Health Technician
Georgia Regional Hospital
03.2019 - 03.2021
- Observes and assists assigned mental health patients and helps with daily living activities, therapeutic activities, and socialization
- Responsible for the overall maintenance of a therapeutic environment in the psychiatric unit and to ensure the safety of patents and staff.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Food Service Attendant
Emory Healthcare - Emory University Hospital
04.2013 - 03.2019
- Cleans and sanitizes kitchen in preparation for the next meal
- Maintain inventory, stock, and requisitions.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Answered guests' questions about menu items and helped make selections.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Cashier/Barista
Sodexo - Emory University
05.2013 - 11.2015
- Maintains bar/cart area in a neat and sanitary manner
- Records sales, collects money, operates cash register as required
Food Service Worker/Dietary Aide
Sodexo, Morris View Health Care Center
03.2009 - 04.2013
- Prepare and cook meals from menu and diet card
- Cleans and sanitizes workstations
Retail Sales Associate
Children Of Atlanta Healthcare
04.2021 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Transported patients trays to the hospital bed tower
Cashier/Front End Coordinator
ShopRite Supermarket
04.2006 - 03.2009
- Handled the electronic cash register
- Provided exceptional customer service
Customer Service Representative
CAC Federation
02.2003 - 04.2006
- Made outbound calls to customers
- Input all data entry for phone calls made during my shift
Education
High School Diploma -
Hudson County Technology High School
Skills
- Knowledge of health and safety codes and regulations, Able to understand all instructions
- Regarding to cooking, Able to multi-task, Able to work independently and under pressure, very good
- Communication and writing skills
- Skills
- SKILLS: Knowledge of health and safety codes and regulations, Able to understand all
- Instructions regarding to cooking, Able to multi-task, Able to work independently and under
- Pressure, very good communication and writing skills
- Dependable and Responsible
- Analytical Thinking
- Excellent Communication
- Team building
- Relationship Building
- Teamwork and Collaboration
- Decision-Making
- Calm Under Pressure
- Critical Thinking
Timeline
Retail Sales Associate
Children Of Atlanta Healthcare
04.2021 - 12.2023
Mental Health Technician
Georgia Regional Hospital
03.2019 - 03.2021
Cashier/Barista
Sodexo - Emory University
05.2013 - 11.2015
Food Service Attendant
Emory Healthcare - Emory University Hospital
04.2013 - 03.2019
Food Service Worker/Dietary Aide
Sodexo, Morris View Health Care Center
03.2009 - 04.2013
Cashier/Front End Coordinator
ShopRite Supermarket
04.2006 - 03.2009
Customer Service Representative
CAC Federation
02.2003 - 04.2006
High School Diploma -
Hudson County Technology High School
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