Analytical thinking and problem solving
AMIRALI E. TALEGHANI
MBA / QUALITY ASSURANCE ANALYST / TECH ANALYST
San Diego,CA
Summary
Experienced sales and tech analyst with a demonstrated history of working in IT support industry. Skilled in technology services, Customer Retention, Sales, Marketing, Analytical Skills, Coaching and Retail.
Strong Sales professional with 2 MBA degrees, focused on Data Analytics, and Business Strategy- From California State University San Marcos (CSUSM), with a passion for Quality Assurance and Data Analytics.
Deep multidisciplinary expertise in Sales, Marketing and product quality provision and business development.
Overview
1
1
Language
7
7
Certifications
7
7
years of professional experience
Work History
IT Support Analyst
MIRA MESA PUBLIC LIBRARY
San Diego, CA
09.2019 - 03.2020
- Providing technical support and advice to IT users.
- Helping resolve users’ technical problems via email, phone, social media and in person.
- Responding in a timely manner to service issues and requests and providing technical support across the company (in person or over the phone).
- Setting up accounts for new users and repairing and replacing equipment as necessary.
- Testing new technology.
Sales & Tech Analyst
STAPLES
Frisco, Texas
06.2018 - 12.2018
- Collecting sales data, reviewing current customers, analyzing market trends, and creating detailed reports.
- Selling and advising customers about business machines and services that staples offers.
- Repairing and setting up computers including On-Site services in their home or office.
- Merchandising, and stocking goods and assisting floor manager in different workstations when needed.
Customer Service Analyst
AMICA INSURANCE
Frisco, Texas
06.2018 - 07.2018
- Analyzing the customer service department’s operations and provide recommendations on ways to improve productivity and customer satisfaction levels.
- Providing exceptional customer service through telephone contact to sell policies.
- Servicing existing accounts.
- Cross-training team members.
Sales & Construction Assistant Manager
TALEGHANI TOWER CONSTRUCTION COMPANY
11.2011 - 02.2018
- Monitoring construction crew during the construction of 18 story tower.
- Negotiating scope of work and ensuring contract compliance.
- Establishing schedules and budgets and monitoring project funds.
- Making presentations to potential buyers.
- Providing construction support and attending progress meetings.
Education
MBA - Business Analytics
University of California
Master of Business Administration (MBA) - undefined
Amir Kabir University
Bachelor of Science - Agricultural Engineering
Azad University
Skills
Detail oriented and capable of delivering a high level of accuracy
Interpersonal and consultative skills
Costs benefits analysis
Data Visualization
Engineering
Knowledge of business structure
Business intelligence
Technical support
Certification
Microsoft Excel Specialist (Excel 2016)
Apache Franchise Restaurant, October 2010
Computer & Internet Application Training
Google Analytics
Stukent Mimic Analytics
CSUSM Advanced Study in Core Business Knowledge
CSUSM Advanced study in Business Analytics Knowledge
Timeline
IT Support Analyst
MIRA MESA PUBLIC LIBRARY
09.2019 - 03.2020
Sales & Tech Analyst
STAPLES
06.2018 - 12.2018
Customer Service Analyst
AMICA INSURANCE
06.2018 - 07.2018
Sales & Construction Assistant Manager
TALEGHANI TOWER CONSTRUCTION COMPANY
11.2011 - 02.2018
Bachelor of Science - Agricultural Engineering
Azad University
Master of Business Administration (MBA) - undefined
Amir Kabir University
MBA - Business Analytics
University of California
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