AMIRALI E. TALEGHANI
MBA / QUALITY ASSURANCE ANALYST / TECH ANALYST
San Diego,CA
Summary
Experienced sales and tech analyst with a demonstrated history of working in IT support industry. Skilled in technology services, Customer Retention, Sales, Marketing, Analytical Skills, Coaching and Retail.
Strong Sales professional with 2 MBA degrees, focused on Data Analytics, and Business Strategy- From California State University San Marcos (CSUSM), with a passion for Quality Assurance and Data Analytics.
Deep multidisciplinary expertise in Sales, Marketing and product quality provision and business development.
Overview
1
1
Language
7
7
Certifications
7
7
years of professional experience
Work History
IT Support Analyst
MIRA MESA PUBLIC LIBRARY
San Diego, CA
09.2019 - 03.2020
- Providing technical support and advice to IT users.
- Helping resolve users’ technical problems via email, phone, social media and in person.
- Responding in a timely manner to service issues and requests and providing technical support across the company (in person or over the phone).
- Setting up accounts for new users and repairing and replacing equipment as necessary.
- Testing new technology.
Sales & Tech Analyst
STAPLES
Frisco, Texas
06.2018 - 12.2018
- Collecting sales data, reviewing current customers, analyzing market trends, and creating detailed reports.
- Selling and advising customers about business machines and services that staples offers.
- Repairing and setting up computers including On-Site services in their home or office.
- Merchandising, and stocking goods and assisting floor manager in different workstations when needed.
Customer Service Analyst
AMICA INSURANCE
Frisco, Texas
06.2018 - 07.2018
- Analyzing the customer service department’s operations and provide recommendations on ways to improve productivity and customer satisfaction levels.
- Providing exceptional customer service through telephone contact to sell policies.
- Servicing existing accounts.
- Cross-training team members.
Sales & Construction Assistant Manager
TALEGHANI TOWER CONSTRUCTION COMPANY
11.2011 - 02.2018
- Monitoring construction crew during the construction of 18 story tower.
- Negotiating scope of work and ensuring contract compliance.
- Establishing schedules and budgets and monitoring project funds.
- Making presentations to potential buyers.
- Providing construction support and attending progress meetings.
Education
MBA - Business Analytics
University of California
Master of Business Administration (MBA) - undefined
Amir Kabir University
Bachelor of Science - Agricultural Engineering
Azad University
Skills
Analytical thinking and problem solving
Certification
Microsoft Excel Specialist (Excel 2016)
Timeline
IT Support Analyst
MIRA MESA PUBLIC LIBRARY
09.2019 - 03.2020
Sales & Tech Analyst
STAPLES
06.2018 - 12.2018
Customer Service Analyst
AMICA INSURANCE
06.2018 - 07.2018
Sales & Construction Assistant Manager
TALEGHANI TOWER CONSTRUCTION COMPANY
11.2011 - 02.2018
Bachelor of Science - Agricultural Engineering
Azad University
Master of Business Administration (MBA) - undefined
Amir Kabir University
MBA - Business Analytics
University of California
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