Dawn Denother
Alton
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. All while continuing online school to complete my bachelor's in Network Engineering and Security to keep up with technology changes.
Overview
5
5
years of professional experience
Work History
IT Support Analyst
Belcan-Phillips66
04.2024 - Current
- Delivered excellent customer service by effectively resolving issues with a friendly and informed approach, resulting in heightened satisfaction. Utilized ServiceNow ticketing system proficiently and efficiently.
- Contributed innovative ideas and solutions, elevating team performance and outcomes.
- Successfully addressed performance-related problems in builds, applications, and systems.
- Offer dependable and effective support for end-users in personal computing settings and for essential business applications.
- Manage and update records of the company's IT assets each month.
Lead Network Technician Work-Study
Lewis & Clark Community College
12.2022 - 04.2024
- Delivered excellent customer service by effectively resolving issues with a friendly and informed approach, resulting in heightened satisfaction. Utilized SpiceWorks ticketing system proficiently and efficiently.
- Supervised a team of four technicians.
- Manages 70 computers operating on both Windows and Linux.
- Documented network hardware, software, and procedures
- Installed and configured Windows Server operating systems, including Server 2016 and 2022.
- Captured packet information using Wireshark.
- Assembled various types of cables including straight-through, crossover, and RJ 45 Ethernet cables with a Keystone jack (cat 5e and cat 6 cables).
- Effectively managed the set up of local, network and security policies to ensure smooth system activities.
- Installed NAS (Network Attached Storage) to Server and mapped it in group policy for seamless user experience at login.
Home Care Provider
Access
12.2019 - 04.2024
- Translated and communicated through American Sign Language
- Logged daily administration of medications using Microsoft Excel.
- Planned and executed meal menus according to dietary preferences
- Provided reliable transportation for doctor appointments
Education
Bachelor of Science - Network Engineering And Security
Western Governors University
Salt Lake City, UT09-2026
Associate of Applied Science - Information Technology
Lewis & Clark College
Godfrey, IL04-2024
Associate of Applied Science - Drafting/CAD Technology
Lewis And Clark Community College
Godfrey, IL05-2008
Skills
- Analytical Thinking
- Dependable and Responsible
- Problem-Solving
- Project Planning
- Organizational Skills
- Quality Assurance
Timeline
IT Support Analyst
Belcan-Phillips66
04.2024 - Current
Lead Network Technician Work-Study
Lewis & Clark Community College
12.2022 - 04.2024
Home Care Provider
Access
12.2019 - 04.2024
Bachelor of Science - Network Engineering And Security
Western Governors University
Associate of Applied Science - Information Technology
Lewis & Clark College
Associate of Applied Science - Drafting/CAD Technology
Lewis And Clark Community College
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