Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Swingle

Livonia,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

IT Support Analyst

Williams International
Pontiac
07.2023 - Current
  • Process helpdesk requests via web form, email, and phone; categorize and route to appropriate support groups
  • Own and resolve helpdesk requests in as complete and efficient a manner as possible; escalate to a higher-level technician when appropriate
  • Troubleshoot level one and two software, hardware, and operating system issues in both a business and engineering/manufacturing setting
  • Load Windows operating system and software onto PCs, configure accordingly, and migrate data before deploying to team members ensuring minimal-to-no-disruption.

IT Support Specialist

Hines Park Lincoln
Plymouth
10.2022 - 07.2023
  • Setup workstations with PCs and necessary peripheral devices
  • Implemented ticketing system for company wide IT needs
  • Saw a significant improvement in response time and helped with logging and time management
  • Trained employees in company and regulatory compliance requirements.

Retail Sales Associate

The M Den
Ann Arbor
10.2015 - 10.2022
  • Build rapport with clientele through conversation and honest recommendations
  • Completed transactions in an efficient manner while providing excellent customer service.

Real Estate Advisor

Rocket Homes Real Estate
Detroit
10.2021 - 06.2022
  • Influence and persuade potential clients to work with Rocket Homes partner real estate agents and Rocket Mortgage Bankers
  • Advise and educate client referrals on the real estate and home buying/selling process.

Mortgage Underwriter

United Wholesale Mortgage
Pontiac
02.2021 - 10.2021
  • Reviewed and verified loan applications and supporting documentation
  • Analyzed loan risk and requested additional information as necessary.

Education

Associate of Arts, Liberal Arts -

Schoolcraft College
Livonia, MI
05-2020

Skills

  • Project Planning
  • Teamwork and Collaboration
  • Analytical Thinking
  • Decision-Making

Timeline

IT Support Analyst

Williams International
07.2023 - Current

IT Support Specialist

Hines Park Lincoln
10.2022 - 07.2023

Real Estate Advisor

Rocket Homes Real Estate
10.2021 - 06.2022

Mortgage Underwriter

United Wholesale Mortgage
02.2021 - 10.2021

Retail Sales Associate

The M Den
10.2015 - 10.2022

Associate of Arts, Liberal Arts -

Schoolcraft College

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Cody Swingle