Amirica Davis
Macon,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
School Custodian
Bibb County Board Of Education
05.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Completed routine floor stripping, sealing, and finishing.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Customer Service Representative
Amazon
07.2022 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Cashier
Kroger
08.2021 - 05.2022
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Echocaridography
Central Georgia Technical College
Macon, GAHigh School Diploma -
Howard High School
Macon, GASkills
- First Aid Knowledge
- Teamwork Abilities
- Interpersonal Skills
- Safety Protocols
- Record Keeping
- Problem Solving
- Customer Service
Timeline
School Custodian
Bibb County Board Of Education
05.2023 - Current
Customer Service Representative
Amazon
07.2022 - 05.2023
Cashier
Kroger
08.2021 - 05.2022
Associate of Science - Echocaridography
Central Georgia Technical College
High School Diploma -
Howard High School