Amisha Torres
Jackson
Summary
Detail-oriented professional with strong communication skills and a focus on efficiency. Proven ability to manage multiple tasks while maintaining high quality standards. Looking to leverage these strengths in a dynamic environment to support team success.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
SAP Billing Analyst
L J Ross Associates
Jackson
03.2025 - Current
- Managed high volume inbound calls for customer inquiries and support.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Assisted customers with navigating the company's website to locate desired information.
- Responded promptly to client inquiries regarding billing issues and clarifications.
- Updated customer account information in the database to reflect recent changes.
- Utilized software to track and document customer interactions.
- Followed all company procedures to keep data confidential.
- Monitored past due accounts and pursued collections on outstanding invoices.
Hairstylist
Ulta Beauty Inc.
Jackson
10.2024 - 03.2025
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Attended educational seminars to stay up-to-date on current trends in hairstyling.
- Pre-booked future appointments to increase repeat business.
- Sanitized workstations and salon equipment to reduce risk of infection within state guidelines.
- Assisted other stylists during busy periods in the salon.
- Consulted with clients to determine desired hairstyle and services.
- Assisted in inventory management of hair care products and tools.
Education
Associate Degree in Allied Health - Medical Assistant
Jackson College
Jackson, MI 08.2024 - 08.2025
High School Diploma -
Jackson High School
Jackson, MI 08.2020 - 05.2024
Skills
- Customer service
- Quick learner
- Time management
- Attention to detail
- Customer consultation
- Networking expertise
- Advanced communication skills
- Record keeping
- Reception desk management
- Team collaboration
Timeline
SAP Billing Analyst
L J Ross Associates
03.2025 - Current
Hairstylist
Ulta Beauty Inc.
10.2024 - 03.2025
Associate Degree in Allied Health - Medical Assistant
Jackson College
08.2024 - 08.2025
High School Diploma -
Jackson High School
08.2020 - 05.2024