Highly motivated and results-driven Registered Medical Assistant (RMA) with over 10 years of experience in various healthcare settings. Proven leader with a track record of improving processes, managing projects, and educating staff. Proficient in patient care, electronic medical records (EMR), and lab procedures, with a strong focus on patient advocacy and operational efficiency. Subject Matter Expert and mentorship program participant known for fostering a positive and supportive work environment.
Hi, I’m
AMISSA HOWELL
Medical Assistant
Beavercreek,OH
Summary
Overview
15
years of professional experience
1
Certification
Work History
Oak Street Health
Medical Assistant
01.2025 - Current
Job overview
- Managed appointment scheduling and coordinated patient flow for efficient clinic operations.
- Assisted healthcare providers with patient examinations, documenting vital signs and medical histories.
- Administered medications and injections as directed by physicians, ensuring compliance with safety protocols.
- Collaborated with multidisciplinary teams to enhance patient care services and streamline communication processes.
- Conducted routine lab tests and electrocardiograms (EKGs), maintaining accuracy in results reporting.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Measured patient spirometry.
Kettering Health Medical Group
Primary Care Medical Assistant
03.2022 - 09.2024
Job overview
- Managed the daily operations, scheduling, and supervision for 13 staff members and 10 providers.
- Trained new staff and collaborated with physicians to ensure efficient, accurate, and timely patient visits.
- Cultivated a positive work environment by overseeing events and promoting a culture of recognition and satisfaction.
- Provided comprehensive care for patients of all ages with both chronic and acute conditions, including performing patient sample collection and operating specialized medical equipment.
Kettering Health Medical Group
Clinical Educator
01.2023 - 01.2024
Job overview
- Developed and delivered lesson plans for the KHMG Medical Assistant Program, preparing students for national certification.
- Provided classroom management and skill development for healthcare team members.
- Curated and presented annual clinical competency content and skills training for both new and veteran clinical staff.
- Assisted with the onboarding of new clinical staff and oversaw communication platforms for over 800 clinical staff members.
- Facilitated meetings and professional development for peer experts across various healthcare roles.
- Created standard work documents and led process improvement projects to enhance efficiency.
Mercy Health
Registrar/Medical Assistant
01.2015 - 01.2022
Job overview
- Managed high-volume front desk operations, including incoming/outgoing calls, while ensuring strict HIPAA compliance.
- Triaged patients, collected vital signs, and administered injections and patient samples.
- Managed and maintained patient electronic medical records, including scanning medical information and test results.
- Transcribed medical orders, submitted prior authorizations, and performed appeals and peer-to-peer reviews to resolve insurance discrepancies.
Donor Tech
Lead Donor Tech
01.2011 - 01.2015
Job overview
- Conducted pre-donor medical screenings and scheduled appointments.
- Maintained accurate patient files and organized inventory to ensure efficient processing.
- Performed vital checks in compliance with OSHA, CLIA, and company policies.
Education
National CollegeDayton, OH
Associate of Science from Medical Assisting
University Overview
National CollegeDayton, OH
Associate of Applied Science from Surgical Technology
University Overview
Skills
- Clinical Expertise: Phlebotomy, Sterilization & Infection Control, Patient Care & Triage, Medical Equipment Operation, EMR Proficiency
- Leadership & Management: Team Leadership, Staff Training & Mentorship, Process Improvement, Project Management, Scheduling, Inventory Management
- Patient & Operational Focus: Patient Advocacy, Referral Management, Prior Authorizations, Digital Faxing, HIPAA Compliance, Patient Education
- Key Contributions:
- Digital Faxing Project
- Prior Authorization Process Improvement
- Medical Inventory Management Project
- Subject Matter Expert/Peer Expert
- Mentorship Program Participant
- Quick Wins Team Member
- CPR
Certification
- Registered Medical Assistant (RMA)
- CPR Certified
- BLS Certification
- Certified in Blood Borne and Airborne Pathogens
- Reiki Certified 1&2
Timeline
Medical Assistant
Oak Street Health
01.2025 - Current
Clinical Educator
Kettering Health Medical Group
01.2023 - 01.2024
Primary Care Medical Assistant
Kettering Health Medical Group
03.2022 - 09.2024
Registrar/Medical Assistant
Mercy Health
01.2015 - 01.2022
Lead Donor Tech
Donor Tech
01.2011 - 01.2015
National College
Associate of Science from Medical Assisting
National College
Associate of Applied Science from Surgical Technology
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