Summary
Work History
Overview
Education
Skills
Certification
Languages
Timeline
Generic

Claudia Puentes

Lakewood,CA

Summary

Experienced healthcare professional with expertise in clinical and administrative tasks. Skilled in patient care, medical procedures, and record-keeping. Seeking a position as a Medical Assistant or Phlebotomist. Proven ability to work effectively in a fast-paced environment while maintaining a high level of accuracy and attention to detail also highly motivated to grow in the medical field and achieve long life goals.

Work History

Medical Assistant

Access Community Health Center
Santa Ana, CA
05.2021 - 04.2025
  • Assisted patients by preparing examination rooms and conducting vital sign assessments. Supported medical procedures including injections, blood draws, and setup of pap smear trays. Performed ear lavages, tuberculosis tests, and pregnancy tests. Managed phone communications, submitted referrals, and scheduled appointments. Coordinated with pharmacies to facilitate medication management.
  • Administered wound care treatment to promote healing and prevent infection.
  • Facilitated patient transitions to examination rooms, ensuring comfort and readiness.
  • Monitored and documented patient vital signs to ensure accurate health assessments.
  • Directed patient education initiatives to enhance health literacy and promote informed decision-making.
  • Managed high-volume phone call operations to ensure efficient communication.
  • Managed verification and scheduling of patient appointments to optimize clinic operations.
  • Oversaw back office operations to ensure efficient workflow and support organizational objectives.
  • Executed EKG procedures to assess cardiac health and monitor patient conditions.

Medical Assistant/Phlebotomist

Covid Clinics
Long Beach, CA
08.2020 - 05.2021
  • Preform the test by inserting the cotton swab in nostrils, Then run the exam or test thru PCR (poymerase chain reaction) or even the rapid test. Also drew blood for testing.

Medical Assistant/Phlebotomist

Covid Clinics Long Beach Airport
08.2020 - 05.2021
  • Preform the test by inserting the cotton swab in nostrils, Then run the exam or test thru PCR (poymerase chain reaction) or even the rapid test. Also drew blood for testing.

Medical Assistant/Phlebotomist

ASSOCIATES
Los Alamitos, CA
09.2019 - 04.2021
  • Room Patients, take vitals, assist with procedures such as ; Cather change, Biopsy, Cytology, Administrator medication, Injections, Lab procedures Urine Cultures, Blood Draws. Prepare patients for surgical procedures. Call in prescriptions, liaison to Doctors and pharmacies.

Medical Assistant/Phlebotomist

COVID Clinic thru Medix Staffing
Long Beach, CA
08.2020 - 02.2021
  • Worked Compton Covid site and Covid Clinics thru Medix Staffing. Skills include Interpreter to working with the Sofia, Abbott, Accu as a machine tech getting results for covid test sites and also draw blood for tests.

CNA - Certified Nursing Assistant

IHSS
Lakewood, CO
02.2011 - 02.2014
  • Assessed and recorded patient's vital signs, helped patient with showering, dressing, mobility, feed, prepared meals, administrate patients meds, took patient to Dr. appointments, ran various errands, liaison to doctors and insurance and pharmacy. Changed and cleaned wounds.

Caregiver

IHSS
Lakewood, CA
03.2008 - 12.2010
  • Assist patient with meals, assist with mobility, dressing, showering, therapy, ambulation, ran errands, drove to doctor appointments, administrate meds. Documentation of condition and progress.

Overview

17
17
years of professional experience
1
1
Certification

Education

Phlebotomy (License) - undefined

Healthcare Career College
Paramount, CA
09.2018

Medical Assistant (MA) - undefined

Concorde Career College
Garden Grove, CA
02.2008

Certified Nurse Assistant - undefined

Cal State Long Beach
Long Beach, CA
05.2002

CNA Program - undefined

Pacific College
Costa Mesa, CA
04.2002

Skills

Family medicine

Change dressings on wounds

Blood sampling

Venipuncture

Primary care

Phone etiquette

Quality control

Intramuscular (IM) medication administration

Interpretation

EKG

Customer Service

Physical examinations

ICD coding

Medical assisting - Medical assistant experience (3-5 years)

Computer skills

Internal medicine

Wound care

Geriatrics

Inpatient

Typing

Patient interaction

Customer service

Meal Preparation

Podiatry

Medical terminology

Electronic health records (EHR) management

Laboratory experience

Laboratory Procedures

Specimen collection

Translation

Explain treatment procedures

Medical Coding

Vaccination administration

Caregiving

Computer literacy

Clinical laboratory experience

Phlebotomy

Medication administration

Insurance prior authorization

Specimen collection / processing

Medical equipment sterilization

Food preparation

Clinic

Documentation review

Basic life support

Laundry

Medical procedure preparation

Adaptability

Medical records

Managing patient records

Or physicians' instructions to patients

ECG equipment

Working with adult populations

Record keeping

Critical thinking

Topical medication administration

Patient care

Healthcare infection prevention and control expertise

Phone triage

EMR/EHR

Teamwork

Medical procedure assistance

Vital signs

CPT Coding

Medical office experience

Communication skills

Diets

Outpatient clinic experience

Authorize drug refills and provide prescription information to pharmacies

Hospital patient safety

Outpatient

Insurance verification

EMR systems

Managing allied health teams - Largest allied health team managed (16-20 team members)

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean

Computer operation

Inhalation medication administration

Subcutaneous (SubQ) medication administration

Microsoft Word

Experience Administering Injections

Dermatology

Patient rooming

Maintaining patient confidentiality

Orthopedics

Patient safety

Laboratory Experience

Medical office management

Organizational skills

Medical scheduling

Epic

Hospital Experience

Clerical Experience

Medications

Urology

Office experience

Patient monitoring

Data entry

English

Customer Care

Bilingual

Medical records clerk experience

Infection control

Certification

  • CPR Certification
  • BLS Certification
  • First Aid Certification
  • Certified Phlebotomy Technician
  • Certified Medical Assistant
  • CNA
  • CPR Certification December 2023 to December 2025
  • Phlebotomist June 2018 to January 2023
  • Driver's License
  • CCMA Certification

Languages

Bilingual -Spanish - Fluent
Interpretation - Fluent

Timeline

Medical Assistant

Access Community Health Center
05.2021 - 04.2025

Medical Assistant/Phlebotomist

Covid Clinics
08.2020 - 05.2021

Medical Assistant/Phlebotomist

Covid Clinics Long Beach Airport
08.2020 - 05.2021

Medical Assistant/Phlebotomist

COVID Clinic thru Medix Staffing
08.2020 - 02.2021

Medical Assistant/Phlebotomist

ASSOCIATES
09.2019 - 04.2021

CNA - Certified Nursing Assistant

IHSS
02.2011 - 02.2014

Caregiver

IHSS
03.2008 - 12.2010

Phlebotomy (License) - undefined

Healthcare Career College

Medical Assistant (MA) - undefined

Concorde Career College

Certified Nurse Assistant - undefined

Cal State Long Beach

CNA Program - undefined

Pacific College
Claudia Puentes