Carmen Vilches
Phoenix,AZ
Summary
Compassionate Medical Assistant with a background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes, resulting in more efficient patient flow and enhanced care delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Claremedica
West Palm Beach, FL
10.2021 - 09.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Organized patient charts before each day's clinic sessions began.
- Conducted EKGs, Quantaflo testing,and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis, INR and blood glucose levels under direct supervision of a physician or registered nurse.
- Ear lavage
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Experience with medication administration.
- Handled general office duties to support administrative staff during peak hours.
- Changed dressings on wounds to prevent infection and check for healing.
- Knowledge with HEDIS measures.
- Experience with TOC ( Transition Of Care) after patient being discharge from hospitals.
General Doctor
Cuba
Cuba City, Cienfuegos
01.2008 - 07.2014
- Reviewed test results and made referrals to specialists when necessary.
- Managed administrative tasks such as writing reports, documenting patient records and completing insurance forms.
- Explained diagnoses, prognoses and treatment plans to patients in a clear manner.
- Handled emergency situations calmly while making quick decisions based on protocol guidelines.
- Developed individualized treatment plans for each patient according to their medical history.
- Educated patients about their diagnosis, medications, lifestyle changes or other relevant information needed for proper self-care management.
- Evaluated new technologies or procedures before recommending them to patients.
- Provided compassionate end-of-life care for terminally ill patients and their families.
- Maintained an organized work environment by stocking supplies, cleaning exam rooms and sterilizing equipment.
- Performed physical examinations, collected patient histories and ordered laboratory tests to diagnose medical conditions.
- Conducted follow-up visits with patients to ensure that their conditions were improving or staying stable.
- Managed complex cases involving multiple coexisting chronic diseases.
- Prescribed medications and treatments for illnesses, injuries and other health problems.
- Provided preventative care advice to patients on diet, exercise and hygiene habits.
- Participated in continuing education programs to stay up-to-date on current trends in medicine.
- Consulted with colleagues from different specialties on difficult cases.
- Advised family members regarding the best course of action when treating elderly patients.
- Participated in continuing education programs to stay abreast of the latest advances in medicine.
- Coordinated with other healthcare professionals such as nurses, pharmacists and technicians regarding patient care plans.
- Ordered laboratory tests and analyzed results to make accurate decisions about planned treatments.
- Updated charts with latest information, test results and differential diagnoses.
- Immunized patients to reduce transmission of preventable diseases.
- Monitored patient conditions and progress, reevaluating treatments as necessary.
Education
Bachelor of Science - Medical Assisting
Solidaridad Sin Fronteras
Miami, FL09-2021
Doctor
School of Medicine of Cienfuego Cuba
Cuba01-2014
Skills
- Chronic Disease Management
- Preventive medicine
- Family medicine
- Vaccination Administration
- Evidence-Based Practice
- Needs Assessment
- Organizational Skills
- Analytical Thinking
- EMR charting
- Time management abilities
- Self Motivation
- Triage skills
- Health Promotion
- Medication Administration
- Laboratory Testing
- Electronic Medical Record Software
- Medical Terminology
- Advising Patents
- Adaptability and Flexibility
- Time Management
- Problem-solving abilities
- Excellent Communication
- Results interpretation
- Active Listening
- Goal Setting
- Written Communication
- Patient Evaluation
- Attention to Detail
- Multitasking
- Relationship Building
Languages
English
Professional
Spanish
Professional
Certification
- Registered Medical Assistant (RMA)
- PHLEBOTOMIST
- EKG TECHNICIAN
Timeline
Medical Assistant
Claremedica
10.2021 - 09.2024
General Doctor
Cuba
01.2008 - 07.2014
Bachelor of Science - Medical Assisting
Solidaridad Sin Fronteras
Doctor
School of Medicine of Cienfuego Cuba
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