Latoya Michelle Carlies
Leidos QTC Health Services
Norfolk,VA
2
Certification
24
Years of experience
Detail-oriented Medical Assistant experienced in providing clinical and administrative support in healthcare settings. Delivered efficient patient care and effectively managed medical records through strong organizational skills and knowledge of medical terminology. Focused on collaboration and adaptability to enhance patient communication and support dynamic office operations.
Work History
Medical Assistant
3 Years 11 Months- Assisted in patient intake processes and documentation.
- Managed appointment scheduling, optimizing clinic workflow and enhancing patient satisfaction.
- Administered injections and vaccinations per physician protocols, ensuring adherence to safety standards.
- Conducted basic laboratory tests and prepared specimens for analysis, maintaining accuracy in results.
- Educated patients on treatment plans and medication usage, fostering better health outcomes through increased understanding.
- Mentored junior staff on best practices for patient care and office procedures, promoting a collaborative environment.
- Streamlined inventory management processes, reducing supply discrepancies and improving resource availability.
- Implemented electronic health record updates to enhance data accuracy and accessibility across departments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists and healthcare providers for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Increased efficiency in office by implementing digital filing system for patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed pulse oximetry measurements to assess oxygen levels in patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted spirometry tests to evaluate patient lung function and capacity.
Medical Records/HIPAA Coordinator
2 Years 10 Months- Prepping charts, putting patients in the exam room, removal of staples and sutures, Responded to incoming phone calls from patients and staff. stocking and cleaning exam rooms.
- Also with Jordan Young institute any and all MEDICAL RECORDS REQ, Handled law-related medical record requests with attention to detail., payments for Medical Records, Law Depositions Posting and payments for over 22 providers were done by me and only me.
- Coordinated scheduling and logistics for events, ensuring smooth operations and participant satisfaction.
- Developed training materials for staff, enhancing onboarding process and knowledge retention.
- Streamlined communication between departments, improving collaboration and project efficiency.
Medical Assistant
6 Months- Assisted providers with medical procedures
- Provided wound care treatment
- Escorted patients to exam rooms, ensuring comfort and readiness for examinations
- Recorded patient vital signs to support accurate diagnosis and treatment planning
- Led patient education
- Verified and scheduled patient appointments
- Answered a high volume of phone calls
- Managed various administrative tasks in back office to ensure smooth operations
Medical Assistant
11 Years 9 Months- Conducted vital signs assessments including blood pressure, weight, and temperature to monitor patient health
- Performed EKGs for patient that needs medical clearances
- Documented all vitals and any complaints the patient may have for the doctor
- Served as patient service representative, assisting patients with inquiries and needs.
- Checked in patients and collected personal, medical, and insurance information to ensure accurate records
- Provided wound care treatment
- Escorted patients to exam rooms
- Recorded patient vital signs
- Led patient education
- Greet and check-in patients, collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments
- Maintain patient appointment schedule for radiology department
- Verified patient insurance information through EMR real time eligibility as well as insurance websites
- Track incoming referrals and insurance authorizations
- Collected patient copayments and fee for service payments
- Entered doctor and billing charges
- Patient Service Representative
- York International Corporation, Deer Park, New York
- Service Dispatch Assistant
- Assist with daily dispatching of 24 field service engineers for HVAC company, Supporting Long Island, Brooklyn, and Queens
- Answering and logging service calls
- Coordinate work schedules and service request orders
- Provide daily update via Siebel dispatch system
- Order Service parts upon request
- Obtain paperwork from engineers, prepare and bill customers after services rendered
- Escorted patients to exam rooms for timely and efficient care
- Led patient education
- Verified and scheduled patient appointments
- Responsible for back office duties
Administrative Assistant
1 Year- Assisted Nassau and Suffolk County taxpayers with tax deduction applications
- Processed tax documents for timely submission
- Coordinated assessment processes to ensure timely data collection and reporting.
- Managed scheduling and logistics for departmental meetings and trainings.
- Developed and maintained filing systems to enhance document retrieval efficiency.
Education
Medical Assistant - Medical
High school diploma - Medical Assistant and CAOCH
National Certified Medical Assistant - Medical Assistant
Skills
Direct patient care
Patient assessments
Vital sign monitoring
Phlebotomy
Clinical documentation
Medical terminology
Electronic health records
Blood collection
Patient flow management
EHR expertise
Compassionate
Monitoring patient progress
Procedure assistance
Blood draw methods
Specimen collection and processing
Specimen collection and processing
Medical procedures
Sterilization techniques
First aid
Simple dressings
OB/GYN procedures
Records administration
Healthcare software proficiency
Data entry
Medical billing and coding
Insurance verification
Insurance claims
Payment collection
Medical records management
Maintaining confidentiality
Analytical thinking
Medical office management
Appointment setting
Reliable team player
Trustworthy companion
Adaptable
Reliable transportation
Conflict resolution
Companionship and emotional support
Professional bedside manner
Professionalism and ethics
Billing and coding
Chronic disease management
Neurology assessments
Respiratory therapy functions
Diagnostic procedures
Diagnostic testing assistance
Electrocardiographic rhythm recognition
pH testing
Antigen testing
Lab equipment operation
Lab equipment calibration
Laboratory maintenance
Chemical solution preparation
Billing processes
Family education
Needs assessments
Account management
Medical equipment operation
Laboratory equipment maintenance
Account management
Palliative care support
Patient relationship management
pH analysis
Patient relations
Indirect patient care
Customer relationship management (CRM)
Insurance authorizations
Patient account management
Chronic disease management
Neurology assessments
ICD-10-CM coding
CPT/Current Procedural Terminology(Five-Digit Numeric Code managed by the American Medical Association to document medical
surgical
and diagnostic services performed by provider.
HCPCS Level III coding/Health Common Procedure Coding System(Alphanumeric codes used to report non-physician services such as Ambulance rides
prosthetics
injections
and durable medical equipment.
ICD-10-PCS coding
Medication preparation
Specimen labeling
Insurance approvals
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- MedTemp
- August 2021 to Present
- Medical Assistant
- BLS Certification
- CPR Certification
Additional Information
- 1. Performing vitals on patients for a PCP, her C-PA & a RN schedule of addons for the day.
- 2. Clean and Sanitize 4 exam rooms and 1 triage room.
- 3. Set up for Thin prep and VD exams.
- 4. Prep schedule provider, c-pa and rn visits for the next day.
- 5. Uploading of all external medical records into patients EMR chart via Nextgen.
- 6. Administer all injections: ppd (also read ppd results), tdap, influenza.
- 7. Perform & Result: rapid throat cultures and flu, pregnancy test, U/A dipstick results for this test is read by sight only.
Timeline
Medical Assistant
Leidos QTC Health Services
09.2022 - CurrentRead More
Medical Records/HIPAA Coordinator
Jordan-Young Institute
10.2018 - 08.2021Read More
Medical Assistant
Jordan Young Institute
04.2018 - 10.2018Read More
Medical Assistant
AdvantageCare Physicians
12.2005 - 09.2017Read More
Administrative Assistant
Department of Assessment
01.2003 - 01.2004Read More
Jamaica High School
High school diploma from Medical Assistant and CAOCH
Read More
Nassau University Medical Center
Medical Assistant from Medical
Read More
Franklin Career Institute
National Certified Medical Assistant from Medical Assistant
Read More