Brook Conrad Zavala
Summary
Dedicated Medical Assistant experienced in direct patient care and medical office management. Achieved high levels of patient satisfaction through compassionate support and effective communication. Committed to maintaining compliance with regulatory standards while fostering trust with patients.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Retina Institute of Louisiana
Metairie
01.2018 - 06.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare providers with patient examinations and procedures.
- Collected patient histories and documented vital signs accurately.
- Administered injections, medications, and treatments according to physician orders.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared and maintained examination rooms for patient visits.
- Scheduled appointments and managed patient flow to enhance clinic efficiency.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Coordinated communication between patients and medical staff to ensure timely care.
- Educated patients on treatment plans and medication usage.
- Maintained medical records in compliance with privacy regulations.
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system.
- Managed inventory of medical supplies and equipment regularly.
- Collected samples from patients for laboratory testing purposes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Caregiver
Wilkinson Caregiving
Hammond
02.2016 - 07.2018
- Assisted clients with daily living activities and personal care needs.
- Supported bathing, dressing and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Medication Administration
- Maintained a clean and safe environment for clients at all times.
- Recorded patient vital signs
- Documented client progress and changes in health status accurately.
- Communicated effectively with family members about client health and well-being.
- Collaborated with healthcare professionals to coordinate care plans effectively.
- Supported mobility by helping clients move safely within their homes.
- Enhanced patient well-being and daily living through compassionate support.
- Prepared meals according to dietary requirements and assisted with feeding.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Fostered trusting relationships to improve client comfort and emotional well-being.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Total care
Medical Assistant
West Jefferson, cardiac clinic
Marrero
01.2016 - 01.2017
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare providers with patient examinations and procedures.
- Administered injections, medications, and treatments as directed by the physician to support patient recovery and comfort.
- Collected patient histories and documented vital signs accurately.
- Educated patients on treatment plans and medication usage to enhance understanding and adherence.
- Coordinated communication between patients and medical staff to ensure timely and accurate information exchange.
- Scheduled appointments and managed patient flow efficiently.
- Educated patients on treatment plans and medication usage.
- Administered injections, medications, and treatments according to physician instructions.
MA Jobs
Accurate Clinic
Kenner
05.2015 - 06.2016
- Performed tuberculosis skin test on patients to screen for infection.
- Administered electrocardiograms to monitor heart activity.
- Assessed patient needs to prioritize care in emergency situations.
- Administered injections to patients following established protocols.
- Conducted laboratory tests to assist in diagnosing medical conditions.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction.
MA Externship
Accurate Clinic
Kenner
12.2014 - 04.2015
- Administered tuberculosis tests, ensuring accurate results for patient care.
- Assessed patient conditions for priority treatment
- Taking patients' vitals
- Injections
- Checking patients in and discharging patients
- Executed daily responsibilities with attention to detail and efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse team to achieve goals and resolve product and service-related issues.
Education
High School -
Chalmette High School
Chalmette, LaMedical Assistant -
Eastern College of Health Vocations
Metairie, LaSkills
- Administer medications
- Draw blood
- Venipuncture and phlebotomy
- Apply dressings
- Remove sutures
- Sterilizing instruments
- Setting up instruments
- Maintaining medical equipment
- Vital signs monitoring
- Vital signs and examinations
- Patient assessments and care
- Updating patient records
- Electronic health records
- Medical inventory management
- Inventory management
- Processing insurance forms
- Reconciling co-pays
- Resolving insurance billing problems
- Insurance advocacy
- Arranging for hospital admissions
- Patient education
- Care coordination
- Patient care coordination
- Direct patient care
- Patient flow management
- Appointment scheduling
- Scheduling appointments
- Appointment reminders
- Word processing, customer service skills
- Team collaboration
- Time management
- Attention to detail
- Data entry accuracy
- Data entry
- Communication skills
- Problem resolution
- Trustworthy companion
- Reliable team player
- Data entry
- Excel
- Patient care coordination
- Reliable team player
- Patient flow management
- Appointment reminders
- Direct patient care
- Venipuncture and phlebotomy
- Vital signs and examinations
- Adaptable
References
- Robert White, (504) 615-1242, Employer (Caregiver)
- Brenda Anderson, (985) 290-6171, Employer (Caregiver)
- Lynzze, (504) 287-5045, Employer (MA)
Timeline
Medical Assistant
Retina Institute of Louisiana
01.2018 - 06.2019
Caregiver
Wilkinson Caregiving
02.2016 - 07.2018
Medical Assistant
West Jefferson, cardiac clinic
01.2016 - 01.2017
MA Jobs
Accurate Clinic
05.2015 - 06.2016
MA Externship
Accurate Clinic
12.2014 - 04.2015
High School -
Chalmette High School
Medical Assistant -
Eastern College of Health Vocations