Erica Griffin
Milwaukee,Wisconsin
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Regional Infection Disease and Infusions Center
05.2022 - 07.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Wound care
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Froedtert Hospital
12.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Medical Assistant
Peachtree Immediate Care
01.2021 - 06.2022
- DOT Drug Screening
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- PatientBond
- Light maintenance
- COVID-19 testing/processing (nasal swab)
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Measured patient pulse oximetry.
Customer Service Manager
Walmart
02.2019 - 10.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
Education
Diploma - Cosmetology
Pro Way Hair School
Stone Mountain, GAAssociates of Applied Science - Medical Assisting
Anthem College
Milwaukee, WIDiploma - Technology
Right Alternative Family Center
Milwaukee, WISkills
- Breath Alcohol Technician
- Responding to customer situations with sensitivity
- Nursing assistant skills
- Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Responding to patient concerns with sensitivity
- Understanding privacy rules and regulations associated with patient records
- Maintaining data integrity by detecting errors
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Best practices for writing, including grammar, style, clarity, and brevity
- Identifying and resolving common customer issues
- Measures the traits that are important for success in manage
- Tendency to be reliable, dependable, and act with integrity at work
- Understanding and using medical terminology
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Medical office responsibilities
- Healthcare accounting
- Administer medications
- Maintain medical inventory
- Adhere to medical and HIPAA regulations
- Salon Management
- Staff Management
- Maintaining Clean Work Areas
- Complex Problem-Solving
- Simple Dressings
- Phlebotomy
- Customer Service
- Patient Feeding
- Specimen Collection
- Stocking Supplies
- Emptying Catheter Bags
- Sterile Procedures and Techniques
- Treatment Room Preparation
- Lab Equipment Operation
- EKG Set Up and Monitoring
- Medical Procedures Understanding
- Patient Toileting
- Injury Treatment
- IV Discontinuation
- Patient-Handling Equipment
- Antigen Testing
- Assisting with Physical Exams
- Ambulating and Repositioning Patients
- EMR Systems
- Traction Equipment
- Charting Expertise
- Image Formation and Display Expertise
- Medical Records Management
- Medical Terminology
- Using Centrifuges
- Patient Oral Care
- Wound Care and Irrigation
- Water Bath Maintenance
- Electronic Medical Record
- Restocking Lab Supplies
- Monitoring Patient Progress
- General Housekeeping Abilities
- Medications Familiarity
- Pulse Volume Recording
- Patient Assessments
- Direct Patient Care
- Human Anatomy and Physiology
- Knowledge of EKG Rhythm Interpretation
- Proper Sterilization Techniques
- Patient Skin and Nail Care
- Grooming and Bathing Assistance
- Mobility Assistance Needs Understanding
- Using Scales
- Communicating with Patient Families
- Lab Equipment Calibration
- First Aid
- Vital Sign Monitoring
Certification
Hair Styling (10+ years) HIPAA (10+ years) Medical Office Experience (10+ years) Medication Administration (10+ years) Medical Records (7 years) EMR Systems (7 years) Patient Care (10+ years) Experience Administering Injections (7 years) Phlebotomy (3 years) Triage (5 years) Vital Signs (10+ years) Transcription (3 years) ICD-10 (2 years) Medical Imaging (5 years) Hospital Experience Medical Terminology Clerical Experience Anatomy Knowledge Data entry Computer literacy Microsoft Office Laboratory Experience (7 years)Certifications and LicensesMASTER COSMETOLOGISTMay 2018 to March 2020American Heart Association First AidFebruary 2010 to February 2012American Heart Association BLSFebruary 2010 to February 2012Cosmetology LicenseCertified Medical AssistantCPR CertificationDOT DRUG TESTING CERTIFICATIONApril 2022 to PresentUrine Samples
Additional Information
- Authorized to work in the US for any employer
Timeline
Medical Assistant
Froedtert Hospital
12.2022 - 05.2023
Medical Assistant
Regional Infection Disease and Infusions Center
05.2022 - 07.2023
Medical Assistant
Peachtree Immediate Care
01.2021 - 06.2022
Customer Service Manager
Walmart
02.2019 - 10.2019
Diploma - Cosmetology
Pro Way Hair School
Associates of Applied Science - Medical Assisting
Anthem College
Diploma - Technology
Right Alternative Family Center
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