Amy Engelman
Joliet,IL
Summary
Dedicated medical professional with 14 years of experience in an infectious disease doctor's office. Proficient in both administrative and clinical tasks, including front desk duties, medical coding, patient rooming, and check-out. Committed to providing every patient with a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Office Manager
Infection Disease Consultant
New Lenox, IL
09.2024 - Current
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Performed patient billing and collection tasks
- Responded to patient calls about medical care inquiries
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Receptionist/Medical Coder
Southwest Infectious Disease Associates
Joliet, IL
08.2010 - 07.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for patients.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Measured vital signs and took medical histories to prepare patients for examination.
- Processed payments from customers using a variety of payment methods, including credit cards, checks, and cash.
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
Education
Bachelor of Science - Nursing
University of St Francis
Joliet, IL05-2008
Skills
- Front Desk Operations
- Patient Relations
- Medical coding
- Vital Sign Monitoring
- Telephone Etiquette
References
References available upon request.
Timeline
Office Manager
Infection Disease Consultant
09.2024 - Current
Receptionist/Medical Coder
Southwest Infectious Disease Associates
08.2010 - 07.2024
Bachelor of Science - Nursing
University of St Francis
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