Shanell Pinnock
Jersey City,NJ
Summary
Excellent communication (oral and written) skills, Great interaction with people of all backgrounds.Excellent time management and interpersonal skills, highly organized, expert in multi-tasking and prioritizing.
Overview
14
14
years of professional experience
Work History
Office Manager
Audio Help Hearing Centers
New York, New York
08.2024 - 05.2026
- Coordinated appointments for audiologists, managed new-patient evaluations, and organized follow-up and cleaning appointments.
- Act as the primary point of contact between patients, families, and hearing care providers to resolve inquiries or address concerns.
- Verify insurance benefits, process third-party claims, handle CareCredit or financing applications, and post payments or charges.
- Trained and scheduled front desk personnel to enhance workflow and service delivery.
- Performed front desk tasks including hearing aid cleanings, changing wax domes, and distributing pre-checked devices.
- Updated electronic medical records (EMR/EHR) to reflect patient information accurately., protect patient privacy, ensure the facility complies with healthcare and safety regulations.
- Monitored custom hearing aid orders to ensure timely processing., process manufacturer repairs, handle lost-and-damaged (L&D) claims, and check in device shipments.
Patient Service Receptionist/Insurance Verification Specialist
Rosh Maternal Fetal Medicine
New York, New York
02.2022 - 08.2024
- Checked in and out patients, ensuring accurate record-keeping and timely processing.
- Verify patient information by interviewing patients and confirming the purpose of visit.
- Scheduled appointments and completed necessary paperwork for patients, including WIC forms, IUD forms, and EDD letters, while maintaining electronic medical records.
- Collect all payments co/pays, past due balances and post to patients' accounts.
- Verify documentation and eligibility of benefits.
- Verified patient insurance prior to scheduled appointments, classifying insurances into appropriate benefit categories.
- Call to obtain pre-authorization for recommended services and procedures.
- Review insurance information and determine if any authorization or official confirmation is necessary before providing services to patients.
- Complete authorizations and referrals for services including appointments & procedures.
- Verify insurance coverage via system tools, payer portals (Electronic Query (Real-Time-Eligibility [RTE])/Insurance Payer Portal/Phone).
- Contact referring physicians for additional information as needed for each patient.
- Manage phone calls, emails and faxes in a timely manner.
- Facilitate connections between patients and specialists for necessary visits.
- Schedule appointments, fill out paperwork for all patients including WIC forms, IUD forms, EDD letters, maintain electronic medical records. Etc.
- Gather additional information from referring physicians for each patient.
- Manage phone calls, emails and faxes in a timely manner.
- Conform to all applicable HIPAA, Billing Compliance and safety policies and guidelines
Front Desk Concierge/ Receptionist
The Bristol Assisted Living
New Hyde Park, New York
12.2019 - 01.2022
- • Greeted visitors and customers upon arrival; offered assistance and answered questions to build rapport and retention.
- • Greeted visitors and customers upon arrival; offered assistance and answered questions to build rapport and retention.
- Developed treatment plans for patient care.
- Confirmed appointments, communicated with clients, and updated client records to ensure accurate scheduling. Provided clerical support by efficiently copying, faxing, and filing documents for company employees.
Receptionist
M.S Family Medicine
01.2017 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Managed multi-line phone system, directing individuals to appropriate personnel and providing information about operations, ensuring smooth communication.
- Resolved customer problems and complaints, enhancing satisfaction and loyalty.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained customer data in CRM, supporting accurate record-keeping and streamlined client interactions.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Verified patient insurance coverage using ECW database to ensure eligibility.
Receptionist
OZANAM HALL NURSING HOME
01.2012 - 12.2016
- Answered central telephone system and directed calls accordingly.
- Organized charts and reports to streamline office workflow and support patient needs.
- Organized paperwork such as charts and reports for office and patient needs.
- Facilitated prescription refill requests to ensure patients received timely medication.
- Operated the central telephone system and efficiently directed calls to appropriate departments.
- Processed faxed medication orders to pharmacies, ensuring accuracy and prompt delivery.
Clerk
Logistics Care
01.2013 - 12.2015
- Provided clerical support through data entry, document management, email correspondence, and overseeing operations, ensuring efficient handling of pickups and drop-offs.
- Interacted with customers via phone, email, or in-person to deliver accurate information and address inquiries.
- Fostered customer loyalty and drove consistent sales through friendly service and knowledgeable assistance.
Education
High school diploma -
West Brooklyn Community High School
Brooklyn, NYSkills
- Computer Proficiency, Database software, HIPAA Guidelines, CPT Coding, Front desk operations, Data analysis, Customer relations, Organizational efficiency
- Database software
- Epic
- Medical office experience
- Front desk operations
- Front Desk Coordination
- Patient care
- Team Management
- Organizational efficiency
- Customer service
- Customer relations
- Phone etiquette
- Clinic
- Medical records
- Front Desk Coordination
Timeline
Office Manager
Audio Help Hearing Centers
08.2024 - 05.2026
Patient Service Receptionist/Insurance Verification Specialist
Rosh Maternal Fetal Medicine
02.2022 - 08.2024
Front Desk Concierge/ Receptionist
The Bristol Assisted Living
12.2019 - 01.2022
Receptionist
M.S Family Medicine
01.2017 - 08.2019
Clerk
Logistics Care
01.2013 - 12.2015
Receptionist
OZANAM HALL NURSING HOME
01.2012 - 12.2016
High school diploma -
West Brooklyn Community High School