Janet Snellbaker
Charles Town,WV
Summary
Detail-oriented office manager with expertise in scheduling, inventory management, and customer relations. Proven ability to enhance operational efficiency and client satisfaction.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Office Manager
DAATA Partners, LLC
McLean, Virginia
01.2022 - Current
- Oversaw front desk operations, coordinating visitor check-ins and managing inquiries. including greeting visitors, answering questions or directing them to appropriate personnel.
- Streamlined scheduling for meetings and company events to improve coordination.
- Oversaw administrative staff, facilitating timely completion of tasks and improving team workflow.
- Managed office supplies and inventory, ensuring availability and reducing delays in operations.
- Maintained records and files for compliance and easy retrieval.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Automated office operations for client correspondence and payment schedules, streamlining communication processes.
- Coded and entered daily invoices with in-house accounting software.
- Addressed customer inquiries promptly, ensuring satisfaction and fostering positive relationships. in a timely manner while maintaining positive relationships with clients.
Yoga Teacher
Life Time
Reston, Virginia
12.2021 - Current
- Developed and taught yoga classes to students of all ages and levels, emphasizing proper breathing techniques, body alignment, and meditation.
- Instructed diverse yoga classes for various skill levels and ages.
- Instructed students on how to properly use props such as blocks, straps, bolsters, blankets. during class time.
- Encouraged students to challenge themselves while maintaining safety guidelines at all times.
- Maintained safe and clean studio environment for all participants.
- Led workshops on mindfulness and wellness practices for community engagement.
- Promoted health benefits of yoga through social media and events.
- Mentored new instructors on teaching techniques and class management.
Member Concierge
Life Time
Resto, VA
07.2017 - 12.2021
- Greeted and assisted members with inquiries and service requests.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Responded to member concerns promptly, ensuring high satisfaction levels.
- Provided information about facility amenities, classes, and membership benefits.
- Developed relationships with members, fostering a sense of community within the facility.
- Collaborated with staff to maintain a clean and welcoming environment.
- Assisted in scheduling appointments for personal training and wellness services.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Managed incoming and outgoing mail deliveries, ensuring secure handling of items. and package deliveries, keeping items secure.
Education
Associate of Arts - General Studies
Northern Virginia Community College
Annandale, VA05-1996
Skills
- Office administration
- Inventory management
- Scheduling coordination
- Client invoicing
- Regulatory compliance
- Front desk operations
- Customer relationship management
- Team leadership
- Staff development
- Employee onboarding
- Time management
- Effective communication
- Conflict resolution
- Banking operations
Certification
- 200HR YTT December 2021
- 300HR YTT February 2025
- American Red Cross CPR Certification March 2024
Timeline
Office Manager
DAATA Partners, LLC
01.2022 - Current
Yoga Teacher
Life Time
12.2021 - Current
Member Concierge
Life Time
07.2017 - 12.2021
Associate of Arts - General Studies
Northern Virginia Community College