Amit Antiles
Fort Lauderdale,FL
Summary
Passionate Certified Pilates Instructor with in-depth knowledge of Pilates principles and a solid background in creating individualized programs based on client needs. Strengths include clear instruction for exercise modifications to increase effectiveness, understanding of different body types and postural issues, and ability to create safe, enjoyable class environments. Notable impact includes improvements in client fitness levels, posture correction, and overall wellness through tailored Pilates routines.
Overview
3
3
years of professional experience
Work History
Head of Customer Success
Graystone Trading Llc
Miami, Florida
02.2024 - Current
- This is an educational business. I onboard clients into the program and assist them throughout their education experience.
- Through clients' experience in the program and assisting them with anything they need help with, to ensure their success.
- Identified opportunities for providing additional value to existing customers.
- Coordinated with sales teams to ensure smooth transition from sales process to customer success activities.
- Monitored KPIs related to customer satisfaction, loyalty, retention, and usage metrics.
- Built strong relationships with customers by proactively addressing their issues and concerns.
Certified Pilates Instructor
Self Employed Services
TLV, Israel
02.2024 - 10.2024
- Demonstrated correct form and technique to clients during Pilates classes.
- Provided modifications for different levels of fitness in order to ensure safety during exercises.
- Performed assessments and evaluations on clients to develop individualized exercise plans.
- Instructed private, semi-private, and group classes incorporating matwork and other Pilates equipment.
- Created a safe, comfortable environment for all clients by following studio protocols.
- Educated clients on proper body alignment during exercise sessions.
- Developed client relationships through positive communication skills.
- Utilized problem solving skills to adjust workouts according to client needs.
- Motivated clients with verbal cues and positive reinforcement techniques.
- Adhered to all health club policies and procedures when interacting with members and clients.
- Ensured that all participants were aware of safety guidelines prior to beginning class exercises.
- Attended professional development seminars and workshops related to Pilates instruction.
Head of Customer Marketing
Hadar
TLV, Israel
03.2022 - 12.2023
- I worked as the head of customer service for over 1,500 customers.
- I developed and implemented customer marketing strategies to increase customer loyalty and satisfaction.
- Coordinated with other departments to ensure customer-focused initiatives were successful.
- Provided training on best practices in customer service and sales techniques to staff members.
Sales Representative
Hot Mobile
TLV, Israel
05.2021 - 09.2022
- I worked as a sales representative for a phone company. I sold phone plans for almost a year and a half.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Utilized CRM software tools to track progress of each sale cycle stage.
Education
Certificate - Pilates Apparatus Instructor
Martha Pilates
Israel06-2024
Certificate - Pilates MAT Instructor
Martha Pilates
Israel02-2024
High School Diploma -
Ein Harod (In Israel)
Israel06-2017
Skills
- Client Advocacy
- Sales Enablement
- Customer onboarding
- Customer Segmentation
- CRM Integration
- Customer Retention Strategies
- Client goal setting
- Injury prevention techniques
- Pilates Breathing Techniques
- Advanced anatomy knowledge
- Personal training and coaching
- Group and individual instruction
- Equipment management
- Group sessions
Languages
English
Full Professional
Hebrew
Native/ Bilingual
Affiliations
- I served in the Israeli Military as a commander of 15 soldiers who would inspect ammunition.
Timeline
Head of Customer Success
Graystone Trading Llc
02.2024 - Current
Certified Pilates Instructor
Self Employed Services
02.2024 - 10.2024
Head of Customer Marketing
Hadar
03.2022 - 12.2023
Sales Representative
Hot Mobile
05.2021 - 09.2022
Certificate - Pilates Apparatus Instructor
Martha Pilates
Certificate - Pilates MAT Instructor
Martha Pilates
High School Diploma -
Ein Harod (In Israel)
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