Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMIT ARORA

Pittsboro,NC

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Technical Consulting Engineer

Cisco Systems, Inc.
Pittsboro, NC
08.2022 - 01.2025
  • Provided guidance on best practices related to deployment strategies, implementation techniques, security policies.
  • Analyzed customer requirements to identify potential problems or areas of improvement in existing systems or applications.
  • Maintained up-to-date knowledge of current industry trends in order to provide informed advice to clients.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Worked closely with sales team members in order to understand client objectives prior to beginning work on projects.
  • Maintained positive working relationship with fellow staff and management.
  • Managed customer expectations throughout the entire process from initial contact through completion of project deliverables.
  • Assisted customers in resolving network connectivity problems through remote access tools such as VPNs or SSH connections.
  • Performed root cause analysis on various technical issues reported by customers.
  • Performed system analysis, troubleshooting and debugging of client systems.
  • Provided technical assistance and support to clients in understanding complex software solutions.
  • Collaborated with other engineering teams to design, develop and implement new products or services for customers.
  • Handled problems and issues during project implementation.
  • Resolved customer issues by providing timely, accurate and effective technical support.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

HTTS Security - Identity Service Engine

Cisco Systems, Inc.
Pittsboro, NC
03.2021 - 07.2022
  • Provided technical support to customers regarding the installation, operation, maintenance, and repair of security systems.
  • Troubleshot complex issues related to networked security products such as cameras, motion detectors, and door locks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.

AAA TAC - Identity Service Engine

Cisco Systems, Inc.
PITTSBORO, NC
09.2019 - 03.2021
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
  • Facilitated root cause analysis for technical problems and implemented corrective actions.
  • Conducted research into emerging trends in the field of telecommunications engineering and applied relevant findings towards improving TAC operations.
  • Provided technical guidance to junior members of the team when needed.
  • Troubleshot and resolved complex technical issues related to TAC protocols.
  • Trained end-users and internal staff on new technologies and system updates.
  • Resolved escalated customer complaints in a timely manner while maintaining high levels of customer satisfaction.

Engineer Customer Support - Cisco Collaboration

Cisco Systems, Inc.
PITTSBORO, NC
11.2017 - 09.2019
  • Assisted in troubleshooting issues related to product design or manufacturing processes.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Conducted analyses addressing failure, reliability or yield improvement.
  • Analyzed design or requirement information for equipment or systems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Engineer Customer Support - Cisco Collaboration

Cisco Systems, Inc.
PITTSBORO, NC
05.2016 - 11.2017
  • Designed engineering experiments.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed routine maintenance and repair.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

Bachelors of Technology - Computer Science

Haryana College of Technology And Management
Kaithal
07-2006

Skills

  • Cybersecurity expertise
  • Network engineering
  • Customer support

Certification

  • CCIE Collaboration 36674

Timeline

Security Technical Consulting Engineer

Cisco Systems, Inc.
08.2022 - 01.2025

HTTS Security - Identity Service Engine

Cisco Systems, Inc.
03.2021 - 07.2022

AAA TAC - Identity Service Engine

Cisco Systems, Inc.
09.2019 - 03.2021

Engineer Customer Support - Cisco Collaboration

Cisco Systems, Inc.
11.2017 - 09.2019

Engineer Customer Support - Cisco Collaboration

Cisco Systems, Inc.
05.2016 - 11.2017
  • CCIE Collaboration 36674

Bachelors of Technology - Computer Science

Haryana College of Technology And Management
AMIT ARORA