AMIT ARORA
Pittsboro,NC
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Technical Consulting Engineer
Cisco Systems, Inc.
Pittsboro, NC
08.2022 - 01.2025
- Provided guidance on best practices related to deployment strategies, implementation techniques, security policies.
- Analyzed customer requirements to identify potential problems or areas of improvement in existing systems or applications.
- Maintained up-to-date knowledge of current industry trends in order to provide informed advice to clients.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Worked closely with sales team members in order to understand client objectives prior to beginning work on projects.
- Maintained positive working relationship with fellow staff and management.
- Managed customer expectations throughout the entire process from initial contact through completion of project deliverables.
- Assisted customers in resolving network connectivity problems through remote access tools such as VPNs or SSH connections.
- Performed root cause analysis on various technical issues reported by customers.
- Performed system analysis, troubleshooting and debugging of client systems.
- Provided technical assistance and support to clients in understanding complex software solutions.
- Collaborated with other engineering teams to design, develop and implement new products or services for customers.
- Handled problems and issues during project implementation.
- Resolved customer issues by providing timely, accurate and effective technical support.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
HTTS Security - Identity Service Engine
Cisco Systems, Inc.
Pittsboro, NC
03.2021 - 07.2022
- Provided technical support to customers regarding the installation, operation, maintenance, and repair of security systems.
- Troubleshot complex issues related to networked security products such as cameras, motion detectors, and door locks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
AAA TAC - Identity Service Engine
Cisco Systems, Inc.
PITTSBORO, NC
09.2019 - 03.2021
- Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
- Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Conducted research into emerging trends in the field of telecommunications engineering and applied relevant findings towards improving TAC operations.
- Provided technical guidance to junior members of the team when needed.
- Troubleshot and resolved complex technical issues related to TAC protocols.
- Trained end-users and internal staff on new technologies and system updates.
- Resolved escalated customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Engineer Customer Support - Cisco Collaboration
Cisco Systems, Inc.
PITTSBORO, NC
11.2017 - 09.2019
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Conducted analyses addressing failure, reliability or yield improvement.
- Analyzed design or requirement information for equipment or systems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Engineer Customer Support - Cisco Collaboration
Cisco Systems, Inc.
PITTSBORO, NC
05.2016 - 11.2017
- Designed engineering experiments.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelors of Technology - Computer Science
Haryana College of Technology And Management
Kaithal07-2006
Skills
- Cybersecurity expertise
- Network engineering
- Customer support
Certification
- CCIE Collaboration 36674
Timeline
Security Technical Consulting Engineer
Cisco Systems, Inc.
08.2022 - 01.2025
HTTS Security - Identity Service Engine
Cisco Systems, Inc.
03.2021 - 07.2022
AAA TAC - Identity Service Engine
Cisco Systems, Inc.
09.2019 - 03.2021
Engineer Customer Support - Cisco Collaboration
Cisco Systems, Inc.
11.2017 - 09.2019
Engineer Customer Support - Cisco Collaboration
Cisco Systems, Inc.
05.2016 - 11.2017
- CCIE Collaboration 36674
Bachelors of Technology - Computer Science
Haryana College of Technology And Management